Technical Production Control – Advisor I

Calling all innovators - find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

At Fiserv, an Application Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

What you’ll do:

• Perform troubleshooting to lead the path to root cause identification and make recommendations for long-term resolution of problems across the platform.
• Make application enhancements and fixes to resolve issues reported by downstream or end users.
• Support and resolve incidents and problems within the team. Assist with the resolution of complex incidents, demonstrating mastery of problem-solving techniques and processes.
• Recommend strategies for process and monitor improvements.
• Perform deep dive application review and provide feedback to enhance the quality of application code artifacts.
• Collaborating with L2 support, perform data processing and troubleshooting activities.
• Us strong understanding of end-to-end application support process and escalation procedures to provide effective support in service operation.
• Create regular status reports using understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge.)

Experience you’ll need to have:

• 5+ years total engineering, production support and administration or similar experience (Have acted as a prod support/ analyst for at least 3 yrs.
• Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, Boot FS is preferrable.
• Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purposes.
• Bachelor’s degree in data science, Computer Science, Engineering, Mathematics or an equivalent combination of education, work, and/or military experience
• Prior Fiserv is required.

Experience that would be great to have:

• Good understanding of ITIL concepts and service delivery processes, including Incident, Problem, Change, Capacity, and Release Management; ITIL certification is preferred.
• Solid application production support experience in a 24x7 uptime environment, including automation across Unix and Windows platforms and strong knowledge of Red Hat Linux, AIX, Solaris, SUSE Linux, and Windows.
• Experience with scheduling tools such as UNIX crontab, Control-M, Autosys, and Windows Task Scheduler, along with working knowledge of SQL, MySQL, Oracle, MongoDB, or MariaDB databases.
• Understanding of certificate renewal, installation, and management tools such as Venafi, plus experience with log analysis and application monitoring tools such as Splunk and Dynatrace.
• Basic knowledge of cloud-native platforms and container orchestration technologies, including PCF and Kubernetes.

How you’ll work:

• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
• Each shift includes at least 1 weekend day/evening.

Sponsorship:

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.