{"id":2191130,"url":"https://alion.io/job/fiserv-technical-relationship-manager","title":"Technical Relationship Manager","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":81,"ghost_share":0.012,"stale_share":0.012,"repost_share":0.16,"time_to_fill_p50_days":23,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berkeley Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":87000,"max":146400,"currency":"USD","period":"year","gross":null,"usd_annual":146400},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:59:52Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T19:40:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Calling all innovators - find your future at Fiserv.\nWe're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nTechnical Relationship ManagerAbout your role:\nAs a Technical Relationship Manager, you will lead operational support for national and large financial institution clients by serving as a primary point of contact for service inquiries, strategic initiatives, and ongoing relationship management. You will work closely with clients, internal business partners, sales teams, and external vendors to deliver white-glove service, resolve complex issues, and help clients maximize the value of Fiserv solutions.\nWhat you'll do:\nServe as the primary service contact for assigned national and large clients, managing day-to-day operational inquiries, service requests, and escalations\nLead client service delivery activities for strategic initiatives, maintenance projects, platform updates, regulatory changes, and system enhancements\nConduct recurring service calls, operational reviews, and business reviews to track key performance indicators, review open items, and identify improvement opportunities\nMaintain accurate client documentation, including architecture, processing environment, product configurations, custom processes, and interaction history in designated systems and tools\nPartner with internal teams, sales partners, and external vendors to coordinate issue resolution, support implementations, and identify referral opportunities for additional products and services\nMonitor service metrics and client satisfaction results, escalate trends and risks, and support continuous improvement initiatives that strengthen service quality and operational efficiency\nSupport incident response activities, including on-call service needs outside standard business hours as required\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\nExperience you'll need to have:\n6+ years of experience in account management, service management, client operations, financial operations, or a related client-facing role supporting complex business relationships\n6+ years of experience managing multiple client accounts, service inquiries, and operational priorities within established service level expectations\n6+ years of experience working with cross-functional stakeholders to deliver projects, process improvements, product updates, or operational initiatives\nBachelor’s Degree in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience\nExperience using Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word, to manage client communications, reporting, and documentation\nAbility to communicate clearly in written and verbal formats with associates, clients, vendors, and executive stakeholders across multiple levels of an organization\nBachelor’s Degree in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience\nExperience that would be great to have:\nExperience supporting clients in credit, debit, issuing, installment lending, automated teller machine (ATM), or financial institution environments\nFamiliarity with debit and credit processing platforms, STAR, ATM servicing, or related payment products\nExperience creating or maintaining knowledge content that supports artificial intelligence (AI) learning or self-service capabilities\nExperience training clients or internal associates on products, processes, or operational procedures\nHow you'll work:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.\nThis role requires use of a computer and audio equipment.\nTravel: This role requires regular travel (5% - 10%).\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\nPaid holidays and generous time away policies.\nNo-cost mental health support through Employee Assistance Programs.\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\nUnparalleled professional growth with training, development, and internal mobility opportunities.\nMedical, dental, vision, life, and disability insurance options available from day one.\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\nTuition assistance and reimbursement program.\nPaid parental and military leave.\nSalary Range\n$87,000.00 - $146,400.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nFor incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.Thank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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