Telesales Representative

Calling all innovators - find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Telesales Representative do?

A successful Telesales Representative at Fiserv connects with business customers by phone to protect and grow revenue while delivering exceptional client experiences. You will represent our partner-in-possibility culture-working collaboratively, acting with integrity, and driving measurable outcomes. You’ll thrive in a fast-paced, KPI-driven team that takes pride in being #FiservProud and in helping clients focus on life, not financial services.

What you will do:

• Conduct inbound and outbound B2B sales calls, maintaining high daily call volumes (50+ calls/day).

• Drive attainment of revenue targets.

• Identify and pursue cross-sell opportunities, promoting value-add solutions such as Clover from Fiserv, Payment Gateway, and DCC.

• Overcome objections and negotiate terms using effective questioning techniques.

• Maintain accurate customer records and ensure timely, error-free completion of applications.

• Coordinate with underwriting, operations, and account teams to satisfy client requirements.

• Support business lead initiatives, scheme rules, and industry compliance matters.

What you will need to have:

• Demonstrated high-volume telephone selling capability with consistent KPI and SLA focus (e.g. 50+ calls/day and target-driven outcomes).

• Strong negotiation, objection-handling, and closing skills with measurable conversion focus.

• Excellent verbal communication and relationship-building skills for B2B engagements.

• Proven organization, time management, and attention to detail for accurate application processing.

• Proficiency with CRM systems and call-logging tools (e.g., Salesforce or similar) and comfort with metrics-driven dashboards.

What would be great to have:

• Background in inside sales or telesales environments.

• Familiarity with merchant acquiring, payments, or financial services.

• Experience promoting Clover from Fiserv, payment gateways, or DCC solutions.

• Knowledge of card scheme rules, compliance requirements, or merchant onboarding processes.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.