VP, Account Management

Calling all innovators - find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful, VP, Account Management do at Fiserv?

As a successful, VP, Client Management, you will lead a global operational governance for a key strategic enterprise client, focusing on enhancing client experience through transparent, regionally executed governance overseeing the dedicated account team. You will provide advisory expertise, program management for critical client initiatives and establish consistent operational processes across the enterprise to ensure quality service.

What you will do:

• Provide strategic operational direction to deliver on client commitments, including oversight of SLAs
• Represent Fiserv and build alliances with the largest and most complex clients globally
• Act as a change agent and translate that into improved service engagement to continually drive client loyalty and growth
• Build and expand internal relationships and ensure alignment and coordination around how Fiserv manages our client relationships
• •Build talent by hiring, coaching and mentoring a team of experienced senior account managers
• Create a culture of excellence focused on high performance and service engagement that helps position Fiserv as the market leader in digital channels and electronic payments

What you will need to have:

• Bachelor’s degree in business or equivalent field required
• Minimum of 15 years of experience in the financial services industry, with significant experience in structuring and delivering account management plans
• Experience working in a large, matrixed organization with numerous products/services
• Sufficient management and supervisory experience to resolve the most difficult and sensitive problems and be accountable for all actions and decisions within the group
• Strong leadership and collaboration skills

• Ability to work outside of standard business hours as needed

• Ability to travel up to 30%

What would be great to have:

• Experience in payments processing or the financial services industry and experience cultivating strategic partnerships

• Industry experience in merchant, credit/debit, issuing, ATM or financial institution experience

• Experience managing large, complex enterprise clients

• MBA degree

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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