{"id":3364199,"url":"https://alion.io/job/fisher-island-hotel-operations-manager","title":"HOTEL OPERATIONS MANAGER","company":{"id":2625791,"name":"Fisher Island","domain":"fisherislandclub.com","url":"https://alion.io/company/fisherislandclub","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T22:22:40Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T10:54:37Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Hotel Operations Manager\nDate Revised:10/26Department:Hotel\nFLSA Status:ExemptReports to:Director of Member Accommodations\nSummary:\nThe Hotel Operations Manager oversees the operations of the Hotel, Butler Service, and Housekeeping Departments. Accountable and responsible for achieving total member/guest satisfaction while ensuring that the interpretation of the highest level of quality service standards is executed consistently.\nThis position plays a key role in the daily interaction and direction of all the staff members. All tasks and assignments encompassing this position are to be performed to achieve departmental operational objectives at the highest level in support of the Club vision and mission.\nIn accordance with Fisher Island Club’s philosophy, all team members work together, sharing in a common goal of a successful and forward-thinking club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interactions with all our external and internal members, guests, and customers.\nNature and Scope:\nThe incumbent reports directly to the Director of Member Accommodations. The major trust of the position is to create and maintain a professional, member-centric operation,\nDuties and Responsibilities:\nLead by example utilizing a “hands-on” approach to management.\nFacilitate an environment in which team members are comfortable utilizing the open-door policy\nDevelop and maintain good communication and work relationships in all areas of the club\nDevelop policies and procedures to enhance and measure quality; continually update written policies and procedures to reflect state-of-the-art service.\nEnsure all front office payroll and other expenses are properly monitored in accordance with the departmental budget.\nTo maintain open and clear communication with all internal departments.\nIn conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.\nRecruits and makes selection decisions; evaluates job performance of division team members and leaders; coaches, rewards, and disciplines staff in a fair and legal manner\nMotivates, builds morale, and provides professional development opportunities for all hotel staff, including cross-training\nMaintains physical presence during times of high business volume\nCommunicates both verbally and in writing to provide clear direction to staff.\nResolves member/guest complaints; anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow, and employee performance to ensure high levels of member/guest satisfaction and quality of services are achieved.\nReport and document any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately.\nAssist in emergency and security procedures as directed by the employee manual and the established emergency plan.\nTroubleshoot problems and situations to ensure procedures and processes are examined to prevent problem recurrence.\nHandle and/or refer member concerns or complaints according to Club policy and standards.\nEnsure all member/guests are being treated efficiently and courteously and that all Club standards are being applied\nEnsure all Hotel/Club quality standards are complied with, and that policies and procedures are consistently applied\nWork in conjunction with accounting to maintain accurate departmental financial records and ensure financial objectives are met.\nCoordinate activities with other Club departments to facilitate increased levels of communication and member/guest satisfaction\nHave a good understanding of Revenue Management and be able to manage rates and room inventory to maximize profitability.\nDirect and collaborate with Housekeeping and Engineering departments to ensure that all Hotel areas are maintained and in working order.\nAssist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.\nProvide consistent ongoing direction to staff members to ensure satisfaction of departmental goals and Operational objectives.\nEnsure delivery of superior guest service through follow-up and coordinate with all pertinent departments.\nEnsure that staff members adhere to grooming and uniform guidelines consistently.\nEncourage, motivate, and monitor staff to consistently perform their duties in compliance with Guest Service standards.\nWork closely with all Club départements to ensure operational efficiency.\nAs required, handle all correspondence and pre-planning of arrivals. Creatively, efficiently, and responsibly propose check-in programs based on the nature of the arrival experience.\nResponsible for monthly business analysis, P & L analysis, and budget control.\nReview, establish, and approve procedures for all pertinent functions in the Hotel.\nWork closely with department leadership to implement such programs for operational efficiency.\nComplete all other tasks as assigned.\nExercise discretion and independent judgment in the completion of job duties related to matters of significance,\nMinimum Qualifications:\n5-10 years of upscale hotel and resort experience.\nPrevious Hotel Management experience is necessary, including housekeeping and front desk (or rooms division).\nMust have a valid Driver’s License.\nMust be able to work evenings, holidays, mornings, and night shifts as required for operational excellence.\nKnowledge, skills and abilities:\nExcellent computer skills, i.e., Outlook, Word, Excel proficiency\nAbility to verbally communicate with others to coach and lead\nStrong interpersonal, managerial, and leadership skills required\nStrong organizational and time management skills required\nAbility to manage change effectively\nAbility to conceptualize the mission\nClear, concise written and verbal communication skills\nExperience making presentations in front of groups\nTrack record promoting an atmosphere of teamwork\nExperience communicating, training, and managing multilingual staff\nInstill a guest service “can-do” attitude in all employees\nExperience training and developing employees with limited experience\nCoach employees on how to resolve and de-escalate conflicts in a calm and organized manner\nStrong customer service and reasoning skills\nStrong and creative problem-solving skills with exceptional attention to detail in follow-up\nFollow/enforce company policies and procedures\nAbility to quickly evaluate alternatives and decide on a plan of action\nAttributes\nProactive, Team Player, Problem Solver\nPassionate about hospitality and customer service-driven\nMust have a professional appearance and good hygiene\nRespect for all co-workers, guests, and members\nPride in your work by creating positive energy, excitement, and fun\nDemonstrate positive behaviors, smiling, being polite and courteous\nAble to develop camaraderie with team members\nWorking Conditions:\nWork is performed in an office environment and outdoor walking/standing for extended periods\nAbility to work a flexible schedule to include, but not limited to, nights, weekends, and holidays\nAbility to work in a fast-paced environment and have ability to meet deadlines","description_format":"text","description_chars":7258,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional 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