{"id":2095633,"url":"https://alion.io/job/fisher-paykel-service-technician","title":"Service Technician","company":{"id":450530,"name":"Fisher & Paykel","domain":"fisherpaykel.com","url":"https://alion.io/company/fisherpaykel-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":25,"max":30,"currency":"CAD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T16:43:34Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-02T03:45:22Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"The Role\nThe Role\nPerform service calls and repairs of Fisher & Paykel and DCS major home appliances and outdoor products that are both in warranty and out of warranty in customer homes, builder work sites, dealer showrooms or warehouses, and other designated locations while providing a premium customer experience.\nEnhance the customer experience through first time completions, product expertise and genuine interest in resolving issues.\nHandle escalated service issues and assist with deficiencies in builder projects.\nFocus on customer first.\nSupport in Warehouse Repair associated with product returns and perform re-work and modifications on products requiring enhancements or corrective work prior to sale.\nInitial startup in this position will be focused on learning and training within our workshop, performing ride-along with the field technician and working with the Regional Service Manager to gain a full understanding of our business.\nYou Will\nRepresent Fisher & Paykel with professionalism, a will do attitude and a sense of empathy and compassion.\nEvaluate the products, determine the course of repairs, and provide an accurate estimate of such repairs to the customers\nMaintain a clean and safe working environment at all times.\nUpdate Field Service work orders, ensuring all service details, repair status, parts used, and relevant repair information are accurately recorded.\nMaintain and manage truck stock spare parts inventory to support first-time completes, ensuring accurate inventory levels and completing regular cycle counts to maintain stock accuracy.\nResearch and order replacement parts required to maintain inventory\nCollect and process all customer payments for services provided using the designated Point of Sale (POS) terminal.\nOther duties as requested by your manager from time to time\nCommunicate openly with management in effort to create a continuous improvement business model.\nMaintain all company issued equipment and ensure that it is safeguarded.\nMeet or exceed company set metrics.\nundefined\nYou Have:\nValid driver’s license. Drivers abstract required.\nHigh School diploma require\nTrade school certification or post-secondary education would be an asset.\nMust have valid Provincial appliance service gas certification.\nExperience repairing major appliances.\nRefrigeration, sealed systems experience.\nODP certification is required to perform work on refrigerant sealed systems. Experience and ability in the use of various hand tools and equipment in order to perform repairs. \nMeet physical requirements associated with field service such as continuous bending and lifting up to 50 pounds. \nMust be physically fit enough to lift and carry heavy equipment. \nYou may be required to crouch or squat to work on equipment for extended periods of time \nCommunication skills - strong verbal and written skills with the ability to actively listen. \nStrong analytic and diagnostic skills \nComputer skills - ability to use a computer or tablet and learn systems to perform required administrative duties.\nFisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.\nThe base hourly range for this position is $25.00/hr- $30.00/hr. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data\nFisher & Paykel is an Equal Opportunity Employer. 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