{"id":2202095,"url":"https://alion.io/job/fispan-documentation-enablement-specialist","title":"Documentation & Enablement Specialist","company":{"id":10164,"name":"Fispan","domain":"fispan.com","url":"https://alion.io/company/fispan","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":68000,"currency":"CAD","period":"year","gross":null,"usd_annual":47644},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:38:05Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T09:44:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our Business\nFISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.\nFounded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.\nWe are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.\nAs aDocumentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation. You will not only write the \"how-to\" guides but also leverage your design and technical skills to build a seamless documentation experience for our partners and internal teams.\nKey Responsibilities\nProduct Documentation:Write and maintain high-quality API documentation, product training guides, and \"How-To\" articles for embedded banking tools.\nTool Management & Delivery:Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.\nJira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.\nCross-Functional Documentation: Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.\nEnablement Content & Design: Develop and design visually compelling training materials using our LMS platform, alongside interactive product demos and self-guided tours using Navattic.\nWorkflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.\nContinuous Improvement: Proactively gather feedback and use data to identify gaps in documentation, training & interactive demo effectiveness.\nRequired Skills & Qualifications\nExpert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.\nTool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.\nTechnical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).\nTechnical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset.\nDesign Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).\nOrganizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.\nExcellent relationship building skills: with ability to explain technical concepts to a non-technical audience\nA Bachelor’s degreein English or Communications, Technology or related field\nLocation: Ability to work from our downtown Vancouver office in the Guinness Tower.\nBonus Skills:Experience with AI technology or automation is a plus.\nWhy Work With Us?\nVisionary Team, Proven Results\nOur leadership bench brings deep, collective experiencein scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.\nAccelerated Career Ownership & DEI Commitment\nWe are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.\nAs FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.\nStrategic Total Rewards & Wellbeing\nWe invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future. Beyond your compensation, you benefit from:\nBest-in-Class Equipment: The most modern MacBook and Apple equipment.\nPrime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.\nFlexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.\n\nPurpose-Driven Culture & Prime Perks\nOur culture is the foundation of our success. We operate with a \"we over me\" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.\nCompensation Package\nFISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $65,000 - $68,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.\nAt FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.\nOther components of our rewards offerings include support of career development, wellbeing, and personal growth.\nExtended health and dental benefits\nPaid time off \nSavings and retirement plan matching\nParenthood top-up\nMentorship programs, and leadership series (to name a few) \nNote: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.","description_format":"text","description_chars":7547,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Apple Macbook","Equity","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Integration & API Management"],"lifecycle":[{"event":"open","at":"2026-10-09T21:38:05Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":71,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":47644,"is_top_pay":false},"html_url":"https://alion.io/job/fispan-documentation-enablement-specialist","json_url":"https://alion.io/job/fispan-documentation-enablement-specialist.json","meta":{"generated_at":"2026-10-12T11:57:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10164},"rest":"https://alion.io/mcp/rest/get_company?id=10164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffispan-documentation-enablement-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffispan-documentation-enablement-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffispan-documentation-enablement-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fispan-documentation-enablement-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffispan-documentation-enablement-specialist"}]}