{"id":3152320,"url":"https://alion.io/job/fitch-group-customer-success-manager","title":"Customer Success Manager","company":{"id":1843543,"name":"Fitch Group","domain":"fitch.group","url":"https://alion.io/company/fitch-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T12:56:44Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T07:38:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.\nStep into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.\nWant to learn more about a career on our commercial team? Visit our careers page: https://careers.fitch.group/content/Fitch-Solutions-Commercial/\nFitch Solutions is currently seeking a Customer Success Manager to join our London office.\nHow You’ll Make an Impact:\nDevelop and execute strategic account plans to drive client adoption, retention, and growth across a dedicated book of accounts\nBuild trusted client relationships and drive value realisation by ensuring clients achieve their business objectives and maximize the value of Fitch Solutions\nConsistently meet or exceed KPIs through a proactive, responsive, and client-centric approach\nDevelop product expertise across Fitch Solutions products as well as a broad understanding of the competitor offering \nProvide regular reporting and insights on client engagement, account activity, opportunities, and risks to management\nCollaborate cross-functionally with Account Management, Sales Specialists, and Product teams to deliver exceptional client outcomes and identify growth opportunities\nSupport the onboarding and development of new team members as needed\nActivation:\nPrepare a success plan focused on usage, adoption, and renewal data \nMonitor account health and meet with Account Managers/Sales Specialists to align on client objectives and business goals\nDevelop a strong understanding of each client’s organisation, workflows, and use cases to better support their needs and drive product relevance\nOnboarding:\nPlan onboarding and engagement, building trust and understanding customer needs \nDrive adoption and ensure maximum value from licenses \nRetention:\nEngage with clients to nurture relationships, identify at-risk customers, and review renewals \nHold regular ‘QBR or EBRs’ with your customers, working in partnership with sales \nReview upcoming renewals (90-120 days out) with Account Managers and provide input on account health and client engagement\nCollect customer feedback and monitor usage to provide insights \nEnsure that you meet with as many clients as possible to drive adoption, usage and advocacy. Driving volume whilst providing excellent customer experience \nTravel across EMEA is required to conduct in-person client meetings, build executive and user-level relationships, support customer retention, and identify growth opportunities\nExpansion:\nIdentify upsell opportunities and drive market advocacy from clients \nSupport the development of client advocacy by fostering positive relationships and strong product engagement\nYou May be a Good Fit if:\nPreviousclient facing experience with ideally previous customer success experience \nAbility to collaborate with operational and commercial teams internally \nExcellent listening, presentation and communication skills \nAbility to navigate complex customer and stakeholder environments \nWell organized and self-motivated \nCustomer first mindset and a love for engaging with people \nWould Make You Stand Out:\nMinimum 1.5 years of customer success experience within financial services or SaaS industry \nStrong knowledge of financial services and related client workflows\nProficiency in an additional European language is a plus\nTenacious, proactive, and goal-oriented with a strong focus on delivering results\nWhy Choose Fitch:\nHybrid Work Environment: 3 days a week in office required based on your line of business and location\nA Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity\nInvesting in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals\nPromoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind\nSupportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively\nDedication to Giving Back: Paid volunteer days and support for community engagement initiatives\nAt Fitch, AI is embedded in how we work every day-supporting smarter decision-making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day-to-day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI-enabled environment-or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done.\nFitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.\nFitch is proud to be an Equal Opportunity and Affirmative Action Employer. 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