{"id":1615754,"url":"https://alion.io/job/fitch-group-operations-coordinator-client-service-administration-and-process-support-toronto","title":"Operations Coordinator - Client Service Administration and Process Support - Toronto","company":{"id":1843543,"name":"Fitch Group","domain":"fitch.group","url":"https://alion.io/company/fitch-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":55000,"currency":"CAD","period":"year","gross":null,"usd_annual":39166},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-01T20:32:19Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T22:45:48Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.\nWorking at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.\nFitch Learning is currently seeking an Operations Coordinator - Client Service Administration and Process Support based out of our Toronto office.\nAbout the Team:\nWorking to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.\nHow You’ll Make an Impact:\nSupport reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.\nProcess and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.\nCoordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.\nMaintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.\nIdentify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.\nYou May be a Good Fit if:\nYou have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.\nYou are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.\nYou have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.\nYou are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.\nWhat Would Make You Stand Out:\nExperience working with licensure exam delivery and working in a regulatory environment\nExperience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.\nStrong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.\nDemonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.\nSome IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).\nWhy Choose Fitch:\nHybrid Work Environment: 3 days per week in the office; 2 days remote\nA Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity\nInvesting in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals\nPromoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing\nSupportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively\nInclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe\nDedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community\nFOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.\nFor more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com\n#LI-MH1 #LI-HYBRID","description_format":"text","description_chars":5236,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Continuous learning","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-01T20:32:19Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":0.9,"age_days":19,"expected_fill_days":36,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":39166,"is_top_pay":false},"html_url":"https://alion.io/job/fitch-group-operations-coordinator-client-service-administration-and-process-support-toronto","json_url":"https://alion.io/job/fitch-group-operations-coordinator-client-service-administration-and-process-support-toronto.json","meta":{"generated_at":"2026-10-22T00:07:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":195,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1843543},"rest":"https://alion.io/mcp/rest/get_company?id=1843543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffitch-group-operations-coordinator-client-service-administration-and-process-support-toronto"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffitch-group-operations-coordinator-client-service-administration-and-process-support-toronto"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffitch-group-operations-coordinator-client-service-administration-and-process-support-toronto"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fitch-group-operations-coordinator-client-service-administration-and-process-support-toronto\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffitch-group-operations-coordinator-client-service-administration-and-process-support-toronto"}]}