{"id":2736758,"url":"https://alion.io/job/fitflop-community-manager","title":"Community Manager","company":{"id":2683745,"name":"Fitflop","domain":"fitflop.com","url":"https://alion.io/company/fitflop-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T17:52:01Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T01:06:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Community Manager will lead the day-to-day growth and activation of FitFlop’s community, creating meaningful ways for customers, fans and advocates to participate in the brand and build stronger relationships with FitFlop and with one another. Working across our priority owned markets, initially the UK, Germany and the US, the role will translate FitFlop’s global Community & Advocacy direction into locally relevant community programmes, conversations and experiences. It will work closely with social media, Creative, CRM, Growth, Digital, e-commerce and local market teams to connect community activity with wider brand stories, consumer needs and commercial priorities.\nThis is a proactive, outward-looking role for someone genuinely interested in people, culture and what creates participation. Success requires curiosity, strong relationship-building and comfort working in the grey, identifying opportunities, experimenting with new approaches and bringing the voice of our community back into the wider organisation.\nThe Responsibilities:\nGlobal Community Growth & Participation:\nLead the day-to-day community plan across priority owned markets, building engagement, participation and advocacy around FitFlop.\n\nDevelop global programmes and moments that encourage customers and fans to contribute, connect, share and become more active participants in the brand.\n\nBuild meaningful ongoing relationships with highly engaged members of the FitFlop community.\n\nIdentify relevant local, cultural and consumer opportunities that can grow participation and strengthen community connection.\n\nHelp evolve FitFlop from audience engagement towards deeper, ongoing community relationships.\n\nCommunity Activation:\nTranslate global brand, product and seasonal priorities into locally relevant community activity and experiences.\n\nWork closely with local market teams and external partners to develop grassroots programmes, events and community opportunities where relevant.\n\nConnect community activity with FitFlop’s owned e-commerce business, creating relevant participation around launches, product and commercial moments.\n\nSupport the local activation of wider advocacy programmes while retaining a clear focus on the broader consumer community.\n\nCommunity Conversation, UGC & Advocacy:\nLead the approach to day-to-day community engagement, moderation and participation across relevant owned and social environments, working within the channel priorities set with the Social Media Manager.\n\nIdentify, encourage and amplify strong community stories, recommendations and user-generated content.\n\nManage permissions and moderation for community-originated UGC working with Creative and Social teams to ensure strong content can be used effectively.\n\nIdentify highly engaged community members who could develop into stronger advocates or partnership opportunities, connecting them into wider brand or advocacy programmes where appropriate.\n\nMonitor sentiment, conversation and emerging community needs, identifying both opportunities and issues early.\n\nInsight & Integrated Collaboration:\nAct as a strong voice for the community within the wider Brand organisation, bringing relevant feedback, behaviour, interests and cultural signals into planning.\n\nWork seamlessly with the Social Media Manager to connect social audience growth with deeper community participation and relationships.\n\nPartner with CRM & Insight to connect community behaviour into wider audience understanding and loyalty activity, while CRM retains ownership of lifecycle and loyalty programmes.\n\nWork closely with Social Content and Creative teams to turn community stories, UGC and participation into relevant content.\n\nConnect Community activity with Growth, Digital, e-commerce and local market priorities, rather than operating as a standalone programme.\n\nPerformance, Resources & Ways of Working:\nEstablish clear measures across community growth, participation, engagement, sentiment and advocacy.\n\nMaintain community engagement plans and reporting, using insight to determine what should be scaled, evolved or stopped.\n\nManage relevant budgets, agencies or local external support within priorities agreed with the Head of Community & Advocacy.\n\nStay close to emerging community platforms, behaviours, technology and cultural shifts that could strengthen FitFlop’s approach.\n\nWork comfortably with changing priorities and incomplete information, bringing ideas and creating momentum rather than waiting for fully developed briefs.\n\nThe Person:\nExperience in community, advocacy, social, experiential or audience engagement within a consumer-facing brand or organisation.\n\nProven ability to create genuine participation and build relationships around a brand, interest or community.\n\nDeeply interested in people, culture and what motivates audiences to participate, contribute and advocate.\n\nCulturally connected and curious, with a strong instinct for emerging behaviours, communities and relevant local opportunities.\n\nDigitally fluent, with a good understanding of how online and offline communities increasingly connect.\n\nProactive and entrepreneurial, comfortable creating new approaches rather than relying on established programmes or processes.\n\nComfortable working in the grey and adapting quickly as audiences, opportunities and priorities change.\n\nHighly collaborative and naturally inclined to connect Community, Social, Creative, CRM, Growth and local-market teams.\n\nStrong informal influencing and relationship-building skills, able to create participation without relying on hierarchy.\n\nData-informed and commercially aware, understanding how stronger community can contribute to brand relevance, advocacy, audience growth and business performance.\n\nStrong personal accountability, organisation and problem-solving ability, able to manage multiple markets and initiatives while responding to emerging opportunities.\n\nWe recognise that not everyone will meet every requirement. If you’re excited about this role and feel like you could add value, we’d love to hear from you.\nThe Benefits:\nProduct Allowance\n\nHybrid and flexible working hours\n\nSummer Fridays (6 ½ days in July and August on Fridays)\n\nA day off for your Birthday\n\n25 days holiday + Bank Holidays\n\nWork from anywhere for 2 weeks\n\nWorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)\n\nWellbeing Program - Retail Trust, Sanctus Coaching and Calm App\n\nCareer development allowance ( Personal allowance to use on career development)\n\nPrivate health care and or dental care (provided by AXA and DenPlan\n\nSocials organised by Wellbeing and Feel Good group\n\nCheck out ourcareers page to learn more!\n\nEqual Opportunities:\nFitFlop is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, regardless of age, gender identity, sexual orientation, disability, neurodivergence, ethnicity, religion or belief, or any other characteristic protected by law.\nWe actively encourage neurodivergent candidates and individuals with disabilities to apply. If you require any reasonable adjustments during the application or interview process, please let us know. We are committed to providing an accessible and supportive recruitment experience.","description_format":"text","description_chars":7355,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Workplace nursery"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Footwear"],"lifecycle":[{"event":"open","at":"2026-10-16T19:18:19Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fitflop-community-manager","json_url":"https://alion.io/job/fitflop-community-manager.json","meta":{"generated_at":"2026-10-18T02:19:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2683745},"rest":"https://alion.io/mcp/rest/get_company?id=2683745"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffitflop-community-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffitflop-community-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffitflop-community-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fitflop-community-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffitflop-community-manager"}]}