Janitor/Maintenance

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Housing Services Overview - A Unique Opportunity

Five Keys Housing Services aims to provide a warm, thriving community of support and services tailored to the unique needs of unhoused individuals at our various sites. Our goals are to provide outstanding customer service to our guests; excellent training and support to our staff; and ensure a safe, welcoming and clean environment for each of our guests to call home as long as they are with us. Our housing sites are unique in their approach to our clients, emphasizing low barriers to entry and a flexible approach to rules and requirements. Our goal is to support people who are often unsuccessful in traditional shelter or housing settings.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What it’s reallylike to join our agency…

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer affordable medical, dental, and vision insurance, along with generous paid time off. Employees may participate in pre-tax flexible spending accounts and a 403(b) retirement plan. We provide annual reimbursements of up to $100 for gym memberships, smoking cessation programs, and weight loss programs, as well as up to $50 per year for athletic event participation and massages. Additional company-paid benefits include access to a wellness app, wellness coaches, and an Employee Assistance Program for employees and their dependents.

Qualifications

JOB SUMMARY

The Janitor/Maintenance position reports to the Site Director and is accountable for maintaining a clean, safe, functional, and welcoming environment throughout Five Keys Housing Services facilities. This position is responsible for performing routine janitorial duties, preventative maintenance, general building repairs, and facility upkeep to ensure all interior and exterior spaces are properly maintained. Responsibilities include daily cleaning and sanitation, identifying and addressing maintenance concerns, performing minor repairs, and coordinating with outside contractors when necessary.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. This job is for you if you are dependable, detail-oriented, proactive, and take pride in maintaining clean, safe, and well-functioning facilities. You enjoy hands-on work, have strong problem-solving skills, can balance multiple priorities, and are comfortable working both independently and collaboratively with others. You are flexible, willing to take initiative, and committed to creating a welcoming and supportive environment for the guests, staff, and communities we serve.

JOB DUTIES AND RESPONSIBILITIES

• Perform daily cleaning and sanitation of interior and exterior facility spaces, including offices, reception areas, bathrooms, showers, laundry areas, sleeping units, dining and community areas, guest property storage areas, sidewalks, and surrounding grounds.
• Clean and disinfect bathrooms and showers throughout assigned shifts, including hourly cleaning during day and swing shifts, as required by site procedures.
• Maintain a clean and healthy environment for guests, including stripping beds, clearing lockers and sleeping areas as assigned, and disinfecting mattresses and sleeping areas during scheduled laundry and turnover activities.
• Conduct routine inspections of the facility's interior and exterior to identify cleanliness concerns, safety hazards, maintenance needs, graffiti, debris, damaged equipment, and other conditions requiring attention.
• Perform general building maintenance and minor repairs, including carpentry, drywall, painting, plumbing, electrical fixtures, flooring, windows, doors, and other building components within the scope of the position.
• Assess maintenance concerns involving furniture, appliances, equipment, plumbing, electrical and HVAC systems, perform appropriate in-house repairs and coordinate outside services with management approval.
• Perform preventative maintenance and routine servicing of heating, ventilation, and air conditioning systems, including monthly cleaning or replacement of filters, cleaning air vents, checking airflow, and monitoring heating controls.
• Maintain emergency equipment, including emergency lighting, fire extinguishers, and alarm systems, and coordinate inspections or servicing with management and authorized contractors.
• Perform scheduled cleaning of sidewalks, exterior walls, and other outdoor surfaces, including pressure washing when appropriate.
• Promptly complete assigned work orders and maintenance requests, documenting completed work and communicating delays, repair needs, or concerns to site leadership.
• Submit maintenance requests for equipment failures, repairs, or conditions that cannot be resolved independently, and promptly report urgent concerns to the appropriate supervisor or management staff.
• Maintain an organized, clean, and secure inventory of maintenance tools, equipment, cleaning products, and supplies. Ensure tools are properly maintained and serviced according to manufacturer specifications.
• Monitor inventory levels of janitorial and maintenance supplies, prepare supply requests, and coordinate ordering, delivery, or pickup as approved by management.
• Coordinate with and assist outside contractors, repair technicians, and delivery personnel as needed to support timely completion of services and maintain quality standards.
• Remove and properly dispose of damaged furniture, equipment, debris, and other materials that are no longer usable or repairable, following agency procedures.
• Maintain accurate janitorial logs, maintenance records, work orders, supply records, and other required documentation in accordance with established procedures.
• Complete required documentation and ensure assigned workspaces, equipment, and supplies are clean, organized, and secured at the end of each shift.
• Follow all Five Keys policies and procedures, applicable Standards of Care, safety protocols, sanitation requirements, and facility security procedures.
• Work collaboratively with site leadership, supervisors, security personnel, and other staff to identify and address facility concerns and maintain a safe environment for guests, employees, and visitors.
• Respond to guest, volunteer, visitor, and staff questions or requests professionally and courteously, providing a welcoming and respectful environment.
• Refer guest-related concerns to the appropriate Care Coordination or site leadership staff and communicate relevant information in accordance with agency policies.
• Participate in shift-change meetings, staff meetings, and required training, communicating outstanding maintenance needs, safety concerns, and other relevant updates.
• Operate agency vehicles when authorized and necessary to transport supplies, furniture, or equipment.
• Maintain required vehicle logs and promptly report accidents, vehicle concerns, or unusual incidents to management.
• Maintain a valid California driver's license and satisfactory driving record when driving is required as part of assigned duties.
• Respond to urgent maintenance concerns and emergency situations as needed, including occasional on-call assignments.
• Perform other related duties as assigned to support the cleanliness, maintenance, safety, and daily operations of Five Keys facilities.

KNOWLEDGE AND SKILLS

• Working knowledge of general building maintenance, minor repairs, preventative maintenance, and janitorial and sanitation procedures.
• Ability to safely operate maintenance tools and cleaning equipment and handle chemicals in accordance with established safety guidelines.
• Ability to identify potential safety hazards, assess maintenance concerns, and determine when specialized repairs or outside services are needed.
• Strong critical-thinking, problem-solving, decision-making, and time-management skills.
• Excellent communication and interpersonal skills, with the ability to work independently and collaboratively.
• Basic computer skills for completing work orders, updating maintenance logs, and preparing required documentation.
• Ability to prioritize tasks, manage supplies, and respond efficiently to maintenance and facility needs efficiently.
• Strong attention to detail and ability to maintain clean, sanitary, safe, and functional facilities.
• Understanding of trauma-informed care, harm reduction, cultural sensitivity, and professional boundaries when working with diverse populations.
• Commitment to Five Keys' mission, organizational values, safety standards, and confidentiality requirements.

EDUCATION AND WORK EXPERIENCE

• High School Diploma or GED equivalent, or actively working toward completion
• Previous experience in janitorial, custodial, building maintenance, or related work preferred
• Basic knowledge of general repairs, cleaning procedures, maintenance tools, and safety practices
• Basic computer skills and ability to complete work orders, logs, and required documentation
• Strong communication, organizational, and problem-solving skills
• Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or disabilities preferred
• Ability to work independently and collaboratively while maintaining professional, respectful interactions with diverse populations
• Commitment to Five Keys' mission, values, and maintaining a safe and welcoming environment

PHYSICAL REQUIREMENTS

• Perform physically demanding tasks requiring moderate to extensive physical stamina.
• When needed, must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements
• Ability to frequently stand, sit, walk, bend, kneel, squat, reach, lift, and perform other repetitive movements for prolonged periods
• Ability to lift, carry, push, or move furniture, equipment, and supplies weighing up to 50 pounds.
• Ability to climb ladders and operate maintenance tools, clean equipment and potentially hazardous materials.
• Ability to communicate effectively, follow oral instructions, and respond appropriately during emergencies.
• Ability to work in varying indoor and outdoor conditions, including moderate to high noise levels.
• Ability to travel between Five Keys locations as needed and comply with applicable agency health and safety requirements.
• Travel to multiple sites required

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT

• Moderate to high noise level
• Work environment varies from site to site
• Some personal safety risk working in high-crisis environments
• Long periods of sitting at a desk and/or computer station
• Outdoor conditions with weather variations from cold weather, including rain, hail, etc., and hot conditions when temperatures may be in excess of 100 degrees
• Operation of pressure washer and other cleaning equipment and use of shovels, brooms and other tools required

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency-wide (i.e., charter schools, housing services, programs, transitional employment, nonprofit administration, etc).