{"id":4333918,"url":"https://alion.io/job/five-star-bank-branch-manager","title":"Branch Manager","company":{"id":2889357,"name":"Five Star Bank","domain":"five-starbank.com","url":"https://alion.io/company/five-starbank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Painted Post, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62400,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-10T18:10:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-15T10:05:11Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Purpose: The Branch Manager will be responsible for building, coaching, and leading a high performing team in a retail branch to deliver financial products and solutions that improve the financial well-being of Five Star Bank clients, deepen client relationships, increase wallet share through cross sell with a focus on demand deposit accounts, and help clients to achieve their financial goals. The Branch Manager is responsible for clearly setting and articulating individual performance expectations, coaching to attainment, and following up on performance issues. The Branch Manager will accomplish this through a regular cadence of formal, structured one on one meetings, real time feedback, and branch huddles with their associates. The Branch Manager will also motivate the team to provide an outstanding client experience, achieve sales and service goals, prioritize activities.\nThe Branch Manager should fully leverage the technological tools available within the Bank (e.g., Salesforce, Client Insights) to facilitate business development and sales activity and drive the same level of adoption and utilization from associates. Additional responsibilities include developing Center of Influence relationships and networking within a defined market to acquire new consumer and business relationships throughout the communities served. The role also requires ensuring compliance with security, audit, and operational procedures and providing direction and guidance on operational and regulatory procedures to the team, including active participation in training from the Branch Manager and fellow associates within the team. All Branch Managers represent key leaders within the Bank and are expected to upload the Bank’s HEART values at all times as active stewards of the Bank’s culture.\nEssential Functions:\nResponsible for the coaching, mentoring and development of assigned team by following a structured weekly coaching model, observational coaching sessions, joint sales calls, and establishing individual professional development plans. Provides training opportunities to ensure the assigned team have the skills and resources necessary to be successful. Ensures assigned team understands their role in the delivery of the Five Star Bank experience and positively supports changes in the work environment. Works with HR to attract, retain and develop high caliber people and teams with diverse capabilities.\nDevelop and implement a business plan that defines how assigned offices will achieve quarterly sales goals which includes assigning individual goals for each associate and setting expectations for activities.\nResponsible for functioning as the primary business development officer in their assigned market, which includes identifying and pursuing potential sources of business, making regular business development calls on consumer and business prospects and existing customers, participating in various professional, civic and community activities, and being the local representative of the Bank in the community.\nCollaborate with other lines of business partners to capitalize on business opportunities within the defined market.\nEffectively utilize necessary and available technology including all bank software as required by the position. Ensure assigned team effectively utilizes sales tools and the CRM system to identify client needs and deliver appropriate solutions.\nEnsure that all associates are properly trained and updated in all areas of compliance, policies and procedures. Complete online compliance training as required within established timelines and ensure that the team completes training as assigned. Maintain comprehensive knowledge of laws, compliance regulations and bank policies pertaining to all bank products and services:\nResponsible for assisting with all office activities to continually ensure operational excellence, including:\nResponsible for accurately processing transactions for customers (e.g. deposits, loan payments, cashing checks) in a prompt, accurate and professional manner. \nParticipates in cash and negotiable instrument control measures including cash management, shipping and cash ordering, vault currency, vault balancing, and vault related controls. \nPerform operational duties as required including fill change and/or currency orders, issue cashier’s checks and money orders, process night drops bags and mail deposits, balance ATM and resolve ATM discrepancies, settle and balance Cash Advance machine.\nMinimize NIGOs (need to define NIGO) to exceed goals through leadership and coaching of the team on operational matters.\nMaintain awareness of potential risks to customers or the bank, and properly reporting or escalating questionable behavior in a timely manner.\nResponsible for account opening, maintenance, and origination of loan applications.\nEducate clients on how to use digital platforms such as Digital Banking, the Five Star Bank mobile application, ATMs and ITMs.\nDemonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.\nJob Related Qualifications:\nRequired:\nEducation: High School Diploma, GED or equivalent experience\nPrior Experience: 3+ years experience in a financial services sales capacity with a demonstrated ability to lead and coach team members; 3+ years demonstrated consumer and small business deposit/lending acquisition experience\nCompetencies:\nProven problem-solving skills and sound judgment.\nStrong sales orientation and customer focused.\nAbility to collaborate and interact with business partners and all levels of management.\nProficient in Microsoft Office with the ability to learn and utilize new and existing banking software applications.\nManagement Excellence: ability to align people, work and systems with the business strategy.\nDemonstrates a strong knowledge of bank products, services and procedures. \nStrong team building and team management skills.\nStrong written and verbal communication skills\nHigh level of interpersonal skills to call on new or existing clients, to interview effectively and assist with customer issues.\nAdaptable to varying bank and customer needs.\nAble to manage multiple tasks and prioritize workload and delegate where needed.\nPhysical Requirements:\nAbility to communicate face to face and on the phone with customers.\nOccasional bending and lifting from floor height, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. \nOccasional travel \nExtensive computer usage is required.\nOther:\nWork schedule: Hours are generally Monday through Thursday, 8:00 AM to 5:00 PM, and Friday, 8:00 AM to 5:30 PM, with rotating Saturday shifts; schedules may vary based on branch needs.\n Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements. \nBenefits:\nMedical, Dental, and Vision Insurance\nHealth Savings Account\nFlexible Spending Account(s)\nCompany Paid Life Insurance, Long-Term Disability, and Short-Term Disability\nVoluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident\nTuition Reimbursement\nEmployee Referral Program\nWellness Reimbursement Program\nStar Volunteer Program\nEmployee Banking and Financial Perks\nFlexible Hybrid Work Schedule\nPaid Time Off (PTO)\nCompany Paid Holidays\nThis job description is not exhaustive. The Branch Manager may be required to perform other duties as assigned.\nThe expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.","description_format":"text","description_chars":8100,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-11-15T10:05:11Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.489,"p_room":0.28,"age_days":65,"expected_fill_days":27,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-15T13:36:14Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/five-star-bank-branch-manager","json_url":"https://alion.io/job/five-star-bank-branch-manager.json","meta":{"generated_at":"2026-11-15T13:36:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4373,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2889357},"rest":"https://alion.io/mcp/rest/get_company?id=2889357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive-star-bank-branch-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive-star-bank-branch-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive-star-bank-branch-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five-star-bank-branch-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive-star-bank-branch-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4333918}},{"tool":"search_jobs","arguments":{"company":"five-starbank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4333918},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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