{"id":1283668,"url":"https://alion.io/job/five-star-solutions-hr-analyst","title":"HR Analyst","company":{"id":672932,"name":"Five Star Solutions","domain":"getfivestar.com","url":"https://alion.io/company/getfivestar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T23:58:25Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-30T03:23:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Five Star Solutions is seeking a detail-oriented and highly organized HR Analyst to support day-to-day Human Resources operations in Guatemala. This position will play an important role in maintaining accurate employee records, supporting payroll and IGSS processes, verifying new hire documentation, and ensuring HR files and compliance documentation remain complete and up to date.\nThe ideal candidate is organized, dependable, comfortable working with confidential information, and able to manage multiple administrative processes with strong attention to detail.\nKey Responsibilities\nHR Administration & Employee Support\nPrepare employment and wage verification letters, bank letters, and other routine employment documentation using approved templates.\nCoordinate required HR documents for leadership review and approval.\nMaintain accurate trackers and HR administrative records.\nManage replacement access card requests and maintain a master access card tracker.\nCoordinate and maintain employee locker assignments.\nIGSS Administration\nReview IGSS documentation for completeness and accuracy.\nVerify supporting documentation associated with employee IGSS requests.\nReview and respond to IGSS intake requests following established HR and supervisor guidance.\nAccurately document unpaid time on payroll tracking records.\nRecord approved paid time within Creative.\nMaintain organized IGSS documentation and supporting records.\nNew Hire & Employee Documentation\nReview new hire paperwork to ensure all required documents have been completed and returned.\nMaintain a new hire documentation checklist and follow up on missing information.\nVerify background check documentation, including validating applicable QR codes.\nMaintain complete and accurate physical employee personnel files.\nUpload and organize employee documentation within the digital HR drive.\nHelp ensure documentation is readily available when needed for compliance reviews, PCI requests, audits, or legal matters.\nContracts & Compliance\nAssist with audits of employment contracts and personnel files to identify missing or incomplete documentation.\nMaintain accurate contract records.\nUpload employment contracts to the appropriate Labor Ministry system as needed.\nSupport ongoing HR documentation and compliance audits.\nPayroll Support\nAssist HR with payroll preparation and processing.\nReview employee information and payroll-related documentation for accuracy.\nMaintain payroll trackers and assist with identifying missing or inconsistent information.\nCoordinate with HR and payroll team members to help ensure employee changes, IGSS-related time, and other payroll information are accurately documented.\nQualifications\nPrevious experience in Human Resources, HR administration, payroll support, or a related administrative role. (Minimum Requirement 1 year, preferably your most recent position)\n\nStrong attention to detail and ability to accurately review documentation and employee information.Strong organizational and recordkeeping skills.\n\nExperience working with confidential and sensitive employee information.Comfortable working with spreadsheets, trackers, digital records, and HR systems.\n\nWorking knowledge of Microsoft Excel, Word, Outlook, and Teams.\n\nAbility to manage multiple priorities and meet deadlines.\n\nStrong written and verbal communication skills.\n\nAbility to follow established processes while identifying discrepancies or missing information.\n\nEnglish and Spanish proficiency required.\n\nMust be able to speak, read, write and understand English (Must be @ a level C1 or above)\nPrevious experience with Guatemala HR, payroll, IGSS, or employment documentation is strongly preferred.\n\nPrevious call center experience preferred\nPositive attitude\n18 years of age, a background check applicable with local laws is required\nWhat We're Looking For\nWe are looking for someone who is very detail-oriented and process-driven. This position is a good fit for someone who enjoys keeping things organized, reviewing information for accuracy, maintaining documentation, and supporting an HR team behind the scenes.\nThe HR Analyst will be trusted with confidential employee information and should be able to work independently while knowing when an issue needs to be escalated to HR leadership.\nHours and Status\nPrimarily Monday-Friday from 8:00 am-5:00 pm. However, there could be times where hours/days worked could change pending business need.\nStatus - Full Time\nMonthly bonus opportunity","description_format":"text","description_chars":4473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-26T03:57:17Z"}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.715,"p_room":0.945,"age_days":3,"expected_fill_days":6,"reasons":["conf:0","win:mid"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/five-star-solutions-hr-analyst","json_url":"https://alion.io/job/five-star-solutions-hr-analyst.json","meta":{"generated_at":"2026-09-30T05:12:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3588,"day_limit":5000,"remaining_today":1412,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}