{"id":3386394,"url":"https://alion.io/job/five-star-solutions-member-support-specialist-29","title":"Member Support Specialist","company":{"id":672932,"name":"Five Star Solutions","domain":"getfivestar.com","url":"https://alion.io/company/getfivestar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":14,"max":14,"currency":"USD","period":"hour","gross":null,"usd_annual":28000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T14:46:44Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T18:26:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.\nThis is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY\nQualifications\nHigh school diploma or equivalent.\n\nMinimum 1 year of customer service, call center, support, or case management experience preferred.\n\nStrong verbal and written communication skills.\n\nExcellent active listening skills.\n\nStrong interpersonal and relationship-building abilities.\n\nAbility to communicate clearly, professionally, and empathetically.\n\nStrong attention to detail and commitment to accuracy.\n\nAbility to manage multiple tasks and priorities simultaneously.\n\nStrong organizational and time-management skills.\n\nAbility to work independently and as part of a team.\n\nProficiency with CRM, case management, or customer support systems.\n\nBasic computer and data-entry skills.\n\nEssential Functions\nHandle inbound and outbound phone calls professionally and efficiently.\n\nRespond to customer inquiries via text, email, and other communication channels.\n\nCreate, update, and manage customer cases within company systems.\n\nDocument all interactions accurately and completely.\n\nResolve routine customer issues and inquiries at first contact whenever possible.\n\nEscalate complex issues to the appropriate team when necessary.\n\nFollow established processes, workflows, and compliance requirements.\n\nMaintain accurate records and ensure data integrity.\n\nMonitor open cases and follow up as needed to ensure timely resolution.\n\nMeet quality, productivity, and service-level expectations.\n\nCollaborate with internal teams to resolve customer concerns.\n\nProvide a positive, empathetic, and professional customer 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