{"id":3108277,"url":"https://alion.io/job/five-star-solutions-retirement-services-associate-4","title":"Retirement Services Associate","company":{"id":672932,"name":"Five Star Solutions","domain":"getfivestar.com","url":"https://alion.io/company/getfivestar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Augusta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":15,"max":15,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T17:01:33Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T18:33:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking motivated associates to support retirement plan participants with their distribution and account inquiries. This role offersthe opportunity to work in a fast-paced, customer-focused environment. If you have a background in finance or retirement services and enjoy delivering exceptional customer service, we want to hear from you!\nThis is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY\nWe’re looking for individuals who are passionate about delivering exceptional customer experience!\nQualifications\nMust be 18 years of age\nA background check applicable with state and federal laws will be required\n1 year Previous customer service, call center, or office experience preferred\nStrong verbal and written communication skills\nComfortable working with billing and account information\nStrong attention to detail\nAbility to navigate multiple computer systems\nProfessional and empathetic approach to customer concerns\nReliable attendance and punctuality\nAbility to work independently and as part of a team\nMust be comfortable cross training on other accounts\nResponsibilities\nHandle inbound participant calls, emails, and voicemails with professionalism, providing accurate answers to basic inquiries\nResolve client issues, concerns, and inquiries regarding benefit programs and procedures\nRespond to inquiries related to retirement benefit payment issues in a fast-paced service center environment\nConduct web-based training sessions for clients as needed\nEscalate client or customer issues to supervisors/managers when necessary\nUtilize multiple applications (Amplify website, Word, Excel, Salesforce) to manage client inquiries and transactions\nAccurately and thoroughly document all cases in Salesforce case management\nPromote online reviews when appropriate\nCreate Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests\nAssist with filing, record maintenance, and document imaging\nDevelop a strong understanding of company operations and client needs\nParticipate in scheduled and ad hoc training sessions to enhance knowledge and skills\nProvide back-up support for participants/account holder\nPerform other duties as assigned\nSkills\nStrong customer service skills with professionalism and empathy\nAbility to maintain confidentiality at all times\nClear, concise, and professional telephone and written communication skills\nStrong active listening skills to accurately assess caller needs\nAbility to remain calm and professional in a fast-paced, team-based environment\nAbility to instill customer confidence in Client’s products and services while de-escalating challenging calls\nStrong problem-solving skills with the ability to interpret requests and resolve them within required timeframes\nQuick learner, able to navigate between proprietary and commercial systems to support benefit-related data and websites\nStrong organizational skills with the ability to manage multiple competing priorities\nAttention to detail when documenting in case management systems\nCapacity to identify 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