# Engineering Operations Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Engineering Operations Manager owns the tools, processes, and integrations that support the Product Engineering and Technical Program Management organization. The role is shifting from tool administration toward engineering productivity and operations: reducing friction in engineering workflows, building the integrations and AI-assisted SDLC tooling that make that possible, and serving as the technical lead for junior team members working in that space. The ideal candidate is a fully competent, independent technical contributor who can also mentor less experienced colleagues. They are comfortable learning new technologies, building integrations, evaluating AI-assisted output critically, and driving adoption of better ways of working across diverse teams

- **Id**: 4019540
- **Url**: <https://alion.io/job/five9-engineering-operations-manager-2>
- **Role**: Management
- **Role family**: Management
- **Seniority**: middle
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: structured
- **Locations**: Colombia
- **Countries**: CO
- **Hiring countries**: CO
- **Hiring countries total**: 1
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T12:03:45Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-10T14:28:09Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 5165
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Conversational AI, AI Agents, Contact Center Software

## Company

- **Id**: 58571
- **Name**: Five9
- **Domain**: five9.com
- **Url**: <https://alion.io/company/five9>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: A
- **Score**: 88
- **Open postings**: 75
- **Ghost share**: 0
- **Stale share**: 0.267
- **Repost share**: 0
- **Time to fill p50 days**: 76
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Confluence** — Optional: no
- **Git** — Optional: no
- **Jira** — Optional: no
- **LLM** — Optional: no
- **Python** — Optional: no
- **Rest API** — Optional: no
- **Agile** — Optional: yes
- **AI Agents** — Optional: yes
- **GCP** — Optional: yes
- **Model Context Protocol** — Optional: yes
- **SQL** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **Colombia** — Iso: CO; Kind: country

## Lifecycle

- Event: open; At: 2026-11-10T14:28:09Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 76
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-10T15:29:35Z

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[Page](https://alion.io/job/five9-engineering-operations-manager-2) · [JSON](https://alion.io/job/five9-engineering-operations-manager-2.json)

Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.