{"id":1152762,"url":"https://alion.io/job/five9-engineering-operations-manager","title":"Engineering Operations Manager","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":81,"ghost_share":0.284,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":159000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2127},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Agile","optional":true},{"name":"AI Agents","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-23T16:43:22Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-12T19:03:24Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":18},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nEngineering Operations Manager\nThe Engineering Operations Manager owns the tools, processes, and integrations that support the Product Engineering and Technical Program Management organization. The role is shifting from tool administration toward engineering productivity and operations: reducing friction in engineering workflows, building the integrations and AI-assisted SDLC tooling that make that possible, and serving as the technical lead for junior team members working in that space.\nThe ideal candidate is a fully competent, independent technical contributor who can also mentor less experienced colleagues. They are comfortable learning new technologies, building integrations, evaluating AI-assisted output critically, and driving adoption of better ways of working across diverse teams.\nKey Responsibilities\nTooling Platform Strategy & Automation - Own the roadmap and architecture for Jira, Confluence, Jellyfish, and future engineering tools. Push configuration and administration work toward automation and self-service rather than performing it manually. Where manual administration remains necessary, delegate it to the junior team member or automate it - it should not be the primary use of this role's time.\nIntegrations & AI SDLC - Build and maintain integrations between engineering systems using REST APIs, webhooks, and scripting. Direct and evaluate AI-assisted SDLC work, including prompt and spec writing, output evaluation, and connector or tool development. Serve as technical lead and review point for the Jr Developer, Engineering Operations role on this work.\n Executive Reporting - Turn Jira and Jellyfish data into reliable metrics and executive-ready reporting. Maintain the roadmap-to-delivery mapping (Initiatives, Features, confidence ratings, SME verification) as an ongoing discipline rather than a one-time exercise.\nProgram & Release Support - Support program and release management with tooling, data, and process guidance across the SDLC.\nProcess Standardization - Define and enforce consistent tool usage patterns across engineering, product, and TPgM teams to improve collaboration and efficiency.\nEngineering Productivity & Cross-Functional Partnership - Partner with engineering and product leadership to reduce friction in day-to-day workflows, treating engineers as the customer of this team's tools and processes rather than as subjects of administration.\nTechnical Mentorship - Provide technical direction, code and configuration review, and skill development for junior team members working on integrations and AI SDLC.\nQualifications\nBachelor’s degree in Computer Science or related field, or equivalent experience.\n4+ years of experience in engineering operations, tooling, integrations, or process management.\nWorking proficiency in Python and REST API integration patterns: auth flows, pagination, rate limits, retry logic.\nGit and PR-based workflow.\nPractical experience using an LLM as a working tool, including where it fails.\nStrong written communication spanning executive narrative and technical writing (specs, prompts, evaluation criteria).\nDemonstrated ability to mentor or provide technical guidance to less experienced team members.\nStrong analytical and problem-solving skills with high attention to detail.\nSelf-starter, comfortable operating without an established right answer.\nPreferred Skills\nExperience administering Atlassian tools (Jira, Confluence) - now context for the role, not its core.\nSQL for reading data: joins, aggregation, filtering.\nExperience with MCP or connector development, agentic patterns, and tool or skill design.\nFamiliarity with Jellyfish or comparable engineering intelligence platforms.\nExperience with Agile methodologies and software development life cycle processes.\nSecrets and credential hygiene across systems.\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":5073,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-23T18:44:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":18,"expected_fill_days":74,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/five9-engineering-operations-manager","json_url":"https://alion.io/job/five9-engineering-operations-manager.json","meta":{"generated_at":"2026-10-12T21:45:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35507,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-engineering-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-engineering-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-engineering-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-engineering-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-engineering-operations-manager"}]}