{"id":3534889,"url":"https://alion.io/job/five9-noc-technician","title":"NOC Technician","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":72,"ghost_share":0.236,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"MPLS","optional":false},{"name":"MySQL","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:20:08Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T01:53:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nNOC Technician\nKey Responsibilities\n- Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services\n- Performing regular checks on systems, services in the infrastructure\n- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.\n- Monitor and Identify events proactively resolving issues.\n- Respond & Resolve Customer escalations within the SLA window.\n- Turn up customer applications & services in accordance with standard procedures.\n- Open and track to resolution carrier and internal tickets.\nRequired Experience\n- Minimum of 1 year of related experience in a software support position\n- Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.)\n- Mid-Level technical knowledge in at least one of the following categories.\n- Telephony configuration and troubleshooting\n- Knowledge of PBX, ACD, CTI, VoIP and IVR applications.\n- Proficient in SIP, RTP, ISDN and other VoIP technologies\n- Networking configuration and troubleshooting\n- Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc.\n- Proficient in Internet Technologies, including routing, switching and general network infrastructure in a Cloud Environment\n- Systems administration and troubleshooting\n- Knowledge in VMware, bare metal/blade servers, Active Directory, Enterprise Applications, etc.\n- Database Use and Administration\n- Knowledge on MySQL, SQL Server\n- Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends).\n- An understanding of operating systems, business applications, and network systems.\n- Ability to communicate clearly (both in writing and speech).\nWork Location: This role is fully remote for candidates who reside outside a driving distance of 20-kilometers of our office. Candidates who reside within 20-kilometers driving distance of our office would be required to work in-office 2 days a week. \nWork Location: This role is hybrid and requires 2 days a week in office.\nCompany Benefits\nCompany stocks\nAnnual merit increase based on performance\n15% night shift differential pay\nPaid Leave with Cash Conversion\nHMO with free dependents\nRetirement Plan\nLife Insurance\nWhile on work from home setup: Internet and meal allowance are provided\nEmployee Assistance Program for mental and social well-being\nGovernment-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":3810,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-30T17:15:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":83,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-31T03:49:02Z"},"pay":null,"html_url":"https://alion.io/job/five9-noc-technician","json_url":"https://alion.io/job/five9-noc-technician.json","meta":{"generated_at":"2026-10-31T03:49:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-noc-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-noc-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-noc-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-noc-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-noc-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3534889}},{"tool":"search_jobs","arguments":{"company":"five9.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3534889},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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