{"id":164263,"url":"https://alion.io/job/five9-platform-engineer","title":"Platform Engineer","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":78,"ghost_share":0.308,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-23T05:54:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-23T04:35:53Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T15:48:05Z","board_verified":true,"closed_at":null,"days_open":395,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":395},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nPlatform Engineer\nReporting to the Supervisor of the Professional Services team, you will perform project tasks such as system configuration, training, documentation, and customer follow-up. You will handle several projects simultaneously, providing expert recommendations for Contact Center Solutions in a Technical and consultative role.\nKey Responsibilities:\nTakes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.\nBuild customer trust by setting expectations and ensuring their business needs align with the Five9 solution.\nExchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.\nTechnical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)\nDigital Channel (Chat/Email/SMS)\nComplex IVR configuration\nAPIs and Data dips (queries)\n\nLearn and get trained to implement Five9 Integrations. Considerations include (but are not limited to) the following:\nIntegrations that require more than just screen-pops\nConfiguration including API post/get method to 3rd party CRM, advance scripts, HTML formatting, etc.\nHandle escalated implementations requiring technical expertise and/or customer management needs.\nKey Requirements:\nMinimum of 3 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment\nHas good verbal and written communication skills (English)\nHas strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.\nHas strong knowledge of CRM and Lead Management solutions (Salesforce, Velocify, NetSuite, Zendesk) is preferred.\nKnowledgeable of Digital Engagement channels (Email, Chat, SMS)\nPreferably graduate of IT or related technical course.\nKey Skills:\nKnowledge of Five9 and VCC-specific offerings and Call Center best practices.\nDemonstrates Advance Technical Skills.\nAble to provide customers with best practices and recommendations for managing their call centers in a consultative manner.\nAble to learn Five9 and PS values and actively apply them to projects.\nAble to act as a Platform Configuration Engineer (PCE) or a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.\nMust be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.\nWilling to work in a permanent night shift schedule.\nCompany Benefits\nCompany stocks\nAnnual merit increase based on performance\n15% night shift differential pay\nPaid Leave with Cash Conversion\nHMO with free dependents\nRetirement Plan\nLife Insurance\nWhile on work from home setup: Internet and meal allowance are provided\nEmployee Assistance Program for mental and social well-being\nGovernment-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":4687,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2025-09-23T04:35:53Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":395,"expected_fill_days":76,"reasons":["conf:0","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/five9-platform-engineer","json_url":"https://alion.io/job/five9-platform-engineer.json","meta":{"generated_at":"2026-10-23T17:36:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-platform-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-platform-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-platform-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-platform-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-platform-engineer"}]}