{"id":164276,"url":"https://alion.io/job/five9-senior-delivery-manager","title":"Senior Delivery Manager","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":81,"ghost_share":0.309,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":256000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"GitLab","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-06-26T17:07:48Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-17T06:41:10Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":112},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nThe team\nThe Delivery Management Team at Five9 is responsible for orchestrating the delivery and release of software with precision and agility, leveraging best practices, tools and technologies to ensure seamless integration, rapid deployment, and unwavering quality. This team is committed to fostering a collaborative environment that prioritizes continuous improvement and customer satisfaction, driving forward the success of our organization and our clients. This is a highly visible team across the board due to the nature of work and the opportunities to engage with all departments within Five9 to deliver a quality software rollout experience to internal and external customers/stakeholders.\nRole purpose\nThe purpose of this role is to manage and optimize the end-to-end process of software delivery and release management. Senior Delivery Manager is a pivotal role within Five9 as we rely heavily on regular software rollouts to production. The individual in this role as a strategic leader ensures the\nsmooth delivery of products while managing the complexities and risks inherent in the release process, and that releases are executed efficiently, and any potential issues are getting addressed proactively to minimize disruptions to business operations. This role is essential for maintaining the agility of the company while ensuring the quality and reliability of software products.\nHow you contribute\nEnd-to-End Delivery Management:Define and implement release schedules, ensuring that deadlines and business needs are met.\nManage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.\nOversee the full release lifecycle, from planning and development to deployment and post- release support.\n\nStrategic Planning and Execution:Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.\nEnsure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.\nProactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business.\nPartner with the Delivery Management team and vertical teams to align on and implement release process improvements.\n\nCollaboration and Stakeholder Communication:Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.\nCommunicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.\nProvide regular updates on the status of releases and the impact of upcoming changes to business operations.\n\nContinuous Improvement:Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.\nDrive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.\nEstablish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.\n\nChange Management and Tool Optimization:Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.\nOversee version control and configuration management processes to maintain consistency and traceability across releases.\nManage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.\nIdentify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.\n\nSkills, competencies and qualifications\nRequired:\n7+ years related work experience.\nProven ability to lead and inspire cross-functional teams in complex and fast-paced environments.\nStrong collaboration skills to work effectively across multiple teams and departments.\nDeep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.\nStrong organizational and time-management skills, with experience in managing multiple releases simultaneously.\nExpertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.\nDemonstrated track record of proactively surfacing and resolving risks before they escalate, rather than managing issues only as they arise, backed by strong analytical judgment.\nAbility to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance\nExcellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.\nAbility to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.\nConnects release and delivery decisions to business and customer outcomes, not just process execution.\nProven experience across both release and delivery management, with the ability to quickly apply that experience to Five9’s environment.\nProven track record of leading a release process improvement or change initiative that measurably reduced risk, defects, or delivery time.\nAdaptable and growth-oriented, comfortable operating in a fast-evolving environment.\nBachelor’s degree (or equivalent) in relevant discipline.\nDesirable:\nProven track record of building mutually beneficial relationships at all levels.\nA focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time.\nCustomer focused, action and results orientated with an alignment to our Values.\nKey Stakeholders\nEngineering Service Owners\nProduct Managers\nCustomer Support and Technical Account Management groups\nEngineering Operations, Program Managers and Production Support teams\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":7493,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-06-26T17:07:48Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.783,"p_room":0.44,"age_days":112,"expected_fill_days":76,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/five9-senior-delivery-manager","json_url":"https://alion.io/job/five9-senior-delivery-manager.json","meta":{"generated_at":"2026-10-17T08:04:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-senior-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-senior-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-senior-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-senior-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-senior-delivery-manager"}]}