{"id":3634998,"url":"https://alion.io/job/five9-senior-global-solutions-architect","title":"Senior Global Solutions Architect","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":73,"ghost_share":0.26,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Ramon, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":108200,"max":251400,"currency":"USD","period":"year","gross":null,"usd_annual":251400},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"LLM","optional":false},{"name":"MPLS","optional":false},{"name":"OpenAI","optional":false},{"name":"ServiceNow","optional":false},{"name":"WebRTC","optional":false}],"status":"live","first_seen_at":"2026-11-02T18:23:21Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T01:25:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nThe Senior Global Solutions Architect (GSA) is the lead solution and architecture resource, responsible for designing, documenting, and evolving customer-specific AI and Contact Center as a Service (CCaaS) solutions with complex third-party integrations. The role pairs deep technical architecture expertise with a strong grasp of customer business strategy - translating data, systems, and workflows into a clear, forward-looking roadmap that drives measurable impact on customer experience, revenue, and cost.\nBeyond system design and roadmap definition, the GSA acts as a consultative advisor to customer leadership: reviewing environment and performance data, mapping current-state architecture, recommending a go-forward design as new tools and systems are adopted, and helping define and demonstrate the value and ROI of those decisions. The GSA works closely with internal cross-functional teams, customers, and third-party providers to ensure scalable, secure, and conflict-free deployments while maintaining comprehensive, versioned architecture documentation. The GSA also operates with a high degree of autonomy, setting the standards and methodologies that other architects, delivery teams, and partners follow, and translating lessons from individual customer engagements into repeatable, org-wide practice. As a result, stakeholders share a clear understanding of the solution.\nKEY RESPONSIBILITIES\nServe as the lead solution and architecture resource for assigned customers, including engaged partner(s) within those accounts.\nAlign closely with internal cross-functional stakeholders including Sales, Professional Services, Product, Engineering, Customer Success, Technical Account Management, and Compliance.\nIndependently define, author, and own architecture standards, methodologies, reference architectures, design patterns, and artifacts (Five9 org level) for broader reuse across Sales, Professional Services, Product, and partner teams. Set the direction for how solution architecture is practiced at Five9, without requiring prescriptive guidance, by identifying gaps in current standards and proposing, building, and driving adoption of improvements.\nDevelop a thorough understanding of the client's business, IT risk-management strategies, and contact center operations.\nBecome a trusted advisor to the client - providing expert technical guidance directly or bringing in subject-matter experts from within and outside Five9 as appropriate.\nLead the technical review(s) for assigned customer QBRs.\nProvide thought leadership to customers, aligning industry trends, market opportunities, and corporate objectives to Five9 and partner offerings.\nLead and influence platform acquisition, adoption, and optimization, accounting for global product availability and regulatory requirements.\nBuild durable customer relationships grounded in trust, delivery, and execution - driving service excellence and, ultimately, growth.\nCONSULTATIVE REVIEW & PROACTIVE ROADMAP DESIGN\nAnalyze customer data and environment to identify trends and their impact on customer experience, revenue, and cost - then make recommendations that extend beyond Five9 configuration.\nConduct consultative reviews of customer data and environment to surface trends affecting CX, revenue, and cost.\nMake actionable recommendations that go beyond Five9 configuration to address the broader customer objective.\nUse QBRs and onsite sessions with customer leadership as the primary forum for delivering insight and shaping the roadmap.\nDesign a proactive, forward-looking roadmap that connects current-state performance to future-state outcomes.\nBUSINESS & SOLUTION ARCHITECTURE\nMap the current-state architecture of existing CX and contact center systems and workflows.\nRecommend a go-forward architecture based on the new tools and systems being adopted.\nLead the design of complex AI/CCaaS solutions with multiple third-party integrations (e.g., CRM, WFM, AI-based tools, telephony systems) in accordance with, and in service of evolving, the organization’s architecture standards and methodologies.\nCreate and maintain detailed, version-controlled architecture documents capturing the end-to-end solution - including integration points, workflows, and dependencies.\nDevelop and maintain technical diagrams (network topology, data flow, system integrations) that illustrate key architecture components and interactions.\nVALUE REALIZATION & ROI\nHelp define, craft, and demonstrate the ROI, value realization, and impact of new solution decisions - including the supporting data analysis and content creation. This is traditional value-office/business-value-assessment work; in practice, the Account Director should lead, with the GSA serving as the supporting subject-matter expert.\nBuild and use templates for projecting and committing program returns based on current-state customer metrics and inputs, solutions deployed, and expected outcomes from comparable programs.\nSupport the Account Director in defining and presenting value assessments to customer leadership, contributing the technical and data analysis behind the numbers.\nCreate content that clearly communicates projected and realized value, tying solution decisions to measurable business outcomes.\nSOLUTION ARCHITECTURE: DESIGN, DOCUMENTATION & GOVERNANCE\nCollaboration with Internal & External Stakeholders\nWork closely with internal cross-functional teams (Engineering, Product, Support, Customer Success) to ensure the architecture meets both technical and business requirements.\nEngage customer stakeholders to capture requirements and integration needs and confirm alignment of the technical solution being delivered.\nCollaborate with third-party solution providers to ensure seamless integration, resolving technical, compatibility, and performance concerns.\nVersion Control & Change Tracking\nMaintain all architecture documents and diagrams under proper version control, tracking changes from customer-specific modifications, third-party updates, and platform enhancements.\nEstablish a clear process for versioning, updating, and distributing documentation to all stakeholders to avoid conflicts and keep collaboration smooth.\nContinuous Improvement\nProvide feedback and insight into the continuous improvement of architecture best practices, tooling, and documentation standards.\nAct as a thought leader in optimizing architecture for future scalability, new integrations, and innovative customer solutions.\nACCOUNT AND DELIVERY EXPECTATIONS\nProvide consultative support to Professional Services delivery as teams transition into the delivery phase, ensuring delivery adheres to established architecture standards and methodologies.\nHold holistic ownership of the entire solution.\nServe as the technical interface with all partners involved in the solution and its ongoing development.\nServe as the technical interface with Five9 Product and Product Engineering to meet customer requirements.\nReview current contact center operations and provide gap analysis, contractual deliverables, and risk awareness.\nMeet weekly with the Account Executive / Account Manager / Service Executive for formal document discussions and actions.\nSKILLS\nSignificant experience aligning business needs and outcomes to technology offerings.\nTechnical writing skills - process flows, data maps, and similar artifacts.\nExperience with version control systems.\nStrong understanding of the customer lifecycle, from pre-sales evaluation through deployment, adoption, and optimization.\nUnderstanding of modern integration methods.\nUnderstanding of cybersecurity tools and principles.\nData strategy and tools experience.\nFamiliarity with market-leading AI conversational platforms.\nAI / LLM experience across providers such as Amazon, Anthropic, Google, and OpenAI.\nExperience with hyperscalers (AWS, GCP, Azure).\nConnectivity knowledge - SIP, MPLS, SD-WAN, WebRTC, ECX, VDI.\nBACKGROUND AND EXPERIENCE\nBachelor’s or master’s degree in electrical engineering, Computer Science, Business Administration, or Information Technology.\nDemonstrable consulting experience with large, complex, distributed systems and organizations.\nExperience with market-leading AI/contact center/UC platforms (Five9, NICE, Genesys, Zoom, RingCentral, Cisco, Avaya, AI companies, etc.).\nCRM knowledge preferred (Salesforce, Microsoft, ServiceNow).\nTrack record of leading cross-functional initiatives with internal and external stakeholders.\nMinimum of 12+ years of experience in a similar role.\nWork Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. \nAs part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\nAdditionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\nOur total reward package also includes:\nHealth, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\nAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\nGenerous employee stock purchase plan.\nPaid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\nAll compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\nThe US base salary range for this role is below.\n$108,200—$251,400 USD\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":11724,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-02T20:54:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 8","filings_12m":14,"filings_prev_12m":11,"green_card_filings_12m":8,"median_offered_wage_usd":141136,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":76,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":251400,"is_top_pay":true},"html_url":"https://alion.io/job/five9-senior-global-solutions-architect","json_url":"https://alion.io/job/five9-senior-global-solutions-architect.json","meta":{"generated_at":"2026-11-04T01:27:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-senior-global-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-senior-global-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-senior-global-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-senior-global-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-senior-global-solutions-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3634998}},{"tool":"search_jobs","arguments":{"company":"five9.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3634998},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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