{"id":181271,"url":"https://alion.io/job/five9-senior-manager-engineering-ai-agents","title":"Senior Manager, Engineering - AI Agents","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":81,"ghost_share":0.309,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-17T05:46:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","San Ramon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":133000,"max":391500,"currency":"USD","period":"year","gross":null,"usd_annual":391500},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Embeddings","optional":false},{"name":"GCP","optional":false},{"name":"gRPC","optional":false},{"name":"Java","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-05-05T20:32:37Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-17T16:02:48Z","board_verified":true,"closed_at":null,"days_open":164,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":164},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nThe Senior Manager, Engineering - AI Agents will lead the development and delivery of Five9’s AI Agent software platform, which provides customers with fully autonomous self-service agents for customer support, sales, and services use cases in the contact center. This is one of the hottest areas of application for AI Agent technology! \nThis role is responsible for building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations. \nYou will be responsible for hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices. \nYou will collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform while fostering a culture of operational excellence, ownership, and customer empathy. \nThis role is hybrid. 3 days a week (M, W, TH) in our San Francisco office is required.\nKey Responsibilities \nTeam Leadership & Development \nHire, onboard, and grow a high-performing engineering teamof 4-8 engineers in the United States \nProvide coaching, mentorship, and career development for engineers\nEstablish clear ownership, accountability, and engineering rigor\nConduct performance management, feedback, and growth planning\nFoster a culture of collaboration, innovation, and operational excellence\nMentor senior engineers and emerging technical leaders\nDelivery & Execution \nLead planning and enable strong execution of engineering initiatives and product roadmap\nEnsure projects are delivered predictably and with high quality\nFocus on customer success, ensuring quality AI agent experiences with low latency and high accuracy\nBreak down large initiatives into achievable milestones\nPartner with Product Management to prioritize work and manage trade-offs\nCollaborate with Forward Deployed Engineering (FDE) teams on AI agent implementations\nDrive continuous improvement in development processes and team productivity\nTechnical Leadership \nPerform code reviews, guide software architecture andtechnical decisions \nReview technical designs and ensure sound engineering practices\nHelp teams make pragmatic technology decisions balancing innovation and reliability\nDrive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintainingfor all the services \nEnsure systems are scalable, maintainable, and production-ready\nOperational Excellence \nPromote strong service ownership and reliability culture\nEnsure effective on-call practices and incident response processes\nDrive root cause analysis and continuous reliability improvements\nPartner with SRE teams to define SLIs, SLOs, and operational metrics\nHandle customer escalations and issues related to AI Agent quality\nParticipate in on-call escalation rotations for provided services\nCross-Functional Collaboration \nWork closely with Product, UX, SRE, Forward Deployed Engineering (FDE) and Support teams\nAlign engineering execution with product strategy and customer needs\nCommunicate engineering progress, risks, and technical decisions clearly to stakeholders\nAI-Augmented Engineering Practices \nUse of modern AI-assisted development tools to improve engineering productivity, and represent “best in class” examples of how to effectively use it\nHelp the team adopt responsible and effective use of AI in software development workflows\nEvaluate emerging developer AI tools and incorporate them wherebeneficial \nPromote experimentation and learning around AI-enabled engineering practices\nRequired Experience \n3+ years experience leading or managing software engineering teams \n8+ years professional software development experience\nExperience participatingin hiring and helping grow engineering teams \n5+ years experience developing enterprise SaaS software \nStrong background in distributed systems and modern software architectures\nExperience or exposure to GenAI / LLM-based systems\nExperience using or adopting AI-assisted software development tools\nBachelor’s or advanced degree in Computer Science, Computer Engineering, or similar\nStrong track recordin hiring outstanding software development teams, through rigorous interviewing and vetting processes - either as the hiring manager or as part of interview panels \nDesired Experience \n1+ years of experience building AI Agent platforms for CX, including voicebots, chatbots and AI assistants \nTechnical Background \nWhile this role is primarily management-focused, candidates must have sufficient technical depth to guide architecture and mentor engineers. \nSoftware Engineering \nStrong background in Java or JVM-based backend systems \nExperience designing distributed systems or microservices architectures \nFamiliarity with API design (REST/gRPC) and scalable service architectures \nAI / GenAI Platforms \nFamiliarity with LLM-based systems, prompt engineering, AI Agent architectures and design patterns \nUnderstanding of common AI platform patterns such as embeddings, RAG pipelines, or model integration \nAwareness of performance and reliability considerations for AI-backed systems \nCloud & Infrastructure \nExperience building SaaS platforms in public cloud environments (GCP preferred but not required) \nFamiliarity with microservices architectures and cloud-native systems \nBasic understanding of networking concepts such as load balancing, service-to-service communication, and API gateways \nOperational Excellence \nExperience operating production services in enterprise SaaS environments \nFamiliarity with observability practices (metrics, logging, tracing) \nExperience participating in or leading incident response and root cause analysis \nLeadership & Collaboration Skills \nProven ability to build and develop strong engineering teams \nStrong mentoring and coaching capabilities \nAbility to guide engineers through technical design and problem solving \nExcellent communication skills across engineering and product organizations \nAbility to align teams around clear priorities and ownership \nWhat Success Looks Like in This Role \nHire a strong engineering team delivering reliable AI platform capabilities \nPredictable and high-quality delivery of engineering initiatives for our core AI Agent platform \nClear engineering ownership and operational accountability \n* Customer obsession resulting in customer satisfaction with AI Agent quality, latency and accuracy \nScalable and maintainable platform architecture \nEngineers effectively leveraging AI-assisted development tools \nA culture of accountability, collaboration, and technical excellence \nWork Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.\nAs part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\nAdditionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\nOur total reward package also includes:\nHealth, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\nAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\nGenerous employee stock purchase plan.\nPaid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\nAll compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\nThe US base salary range for this role is below.\n$133,000—$391,500 USD\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":9988,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-08-31T20:03:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 8","filings_12m":14,"filings_prev_12m":11,"green_card_filings_12m":8,"median_offered_wage_usd":141136,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":6}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.55,"p_room":0.28,"age_days":164,"expected_fill_days":76,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":391500,"is_top_pay":true},"html_url":"https://alion.io/job/five9-senior-manager-engineering-ai-agents","json_url":"https://alion.io/job/five9-senior-manager-engineering-ai-agents.json","meta":{"generated_at":"2026-10-17T18:35:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-senior-manager-engineering-ai-agents"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-senior-manager-engineering-ai-agents"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-senior-manager-engineering-ai-agents"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-senior-manager-engineering-ai-agents\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-senior-manager-engineering-ai-agents"}]}