{"id":181269,"url":"https://alion.io/job/five9-senior-platform-engineer","title":"Senior Platform Engineer","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":78,"ghost_share":0.308,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-21T05:46:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3299},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2025-09-17T20:21:43Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-21T17:19:54Z","board_verified":true,"closed_at":null,"days_open":398,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":398},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nSenior Platform Engineer\nJob Overview:\nAs a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9’s enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9’s products, ensuring successful project delivery from inception to go-live.\nReporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems.\nKey Responsibilities:\nTakes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.\nBuild customer trust by setting expectations and ensuring their business needs align with the Five9 solution.\nExchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.\nTechnical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)\nDigital Channel (Chat/Email/SMS)\nComplex IVR configuration\nAPIs and Data dips (queries)\n\nSelf-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following:\nIntegrations that require more than just screen pops\nConfiguration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.\nHandle escalated implementations requiring technical expertise and/or customer management needs.Provide an extra pair of eyes or takeover escalations that require technical expertise.\n\nMentor IMs and other PCEs.\nHandle add-on projects alone that don’t need a PM.\nIf the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.\nKey Requirements:\nPreferably with minimum of 12 years of professional experience working in a Contact Center as Service or Software as a Service related industry.\nMinimum 7 years of experience working as a Contact Center Software Professional Services Consultant\nAble to explain and elaborate on Five9 technical matters regardless of customer's level of proficiency and complexity.\nExperience implementing Genesys, InContact/NICE or Contact Center Software Projects\nExperience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)\nAll intermediate-level expertise will be used as a pre-requisite on top of any of the following criteria indicated below:Able to articulate and implement SSO requirements and solutions to the customer by him/herself.\nSMS API through WFA\nWFA implementation\nAble to articulate and implement uncharted API systems with Five9 (e.g., HubSpot, home-grown CRMs, etc.)\nNested IVR trees with the use of external variables\n(optional) Able to implement Securepay or IVA\n(optional) HookAPIs\nESS (Event Subscription Services)\nAble to translate SIP requirements to business language to both internal and external.\nDigital Channel Implementations\nDVA connection\n\nOthers:Reporting build and consultation. Able to articulate the business requirements from and to the customer.\nData analysis from the previous system and use it for decision-making in Five9.\nPS Custom Asset implementation\nPS Live Chat/Social\nContributor or Core lead for release readiness\n\nKnowledge of any programming language is a plus.\nPreferably graduate of IT or related technical course.\nKey Skills:\nDemonstrates Advance Technical Skills.\nAble to provide customers with best practices and recommendations for managing their call centers in a consultative manner.\nDemonstrate Five9 and PS values and actively apply them to projects.\nOwn technical aspects of the implementation.\nMust be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.\nCapable of handling demanding customers and managing Customer/Sales/management escalations\nExceptional communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.\nWilling to work in a permanent night shift schedule.\nCompany Benefits\nCompany stocks\nAnnual merit increase based on performance\n15% night shift differential pay\nPaid Leave with Cash Conversion\nHMO with free dependents\nRetirement Plan\nLife Insurance\nWhile on work from home setup: Internet and meal allowance are provided\nEmployee Assistance Program for mental and social well-being\nGovernment-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":6571,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-08-31T20:03:35Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":398,"expected_fill_days":74,"reasons":["conf:2","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/five9-senior-platform-engineer","json_url":"https://alion.io/job/five9-senior-platform-engineer.json","meta":{"generated_at":"2026-10-21T18:50:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26678,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-senior-platform-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-senior-platform-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-senior-platform-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-senior-platform-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-senior-platform-engineer"}]}