{"id":3366501,"url":"https://alion.io/job/five9-senior-site-reliability-engineer-compute-platforms-3","title":"Senior Site Reliability Engineer - Compute Platforms","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":74,"ghost_share":0.257,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-01T06:10:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Ramon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90700,"max":252200,"currency":"USD","period":"year","gross":null,"usd_annual":252200},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Ansible","optional":false},{"name":"ArgoCD","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"GitOps","optional":false},{"name":"Helm","optional":false},{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Ubuntu","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-27T21:26:40Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T07:46:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nWe are seeking a highly experienced Site Site Reliability Engineer - Compute Platforms to design, implement, and support Kubernetes on baremetal and hypervisor platforms in a private cloud environment. This role is responsible for the architecture, design, and standardization of enterprise compute and hypervisor environments spanning bare metal infrastructure, operating systems, hypervisors, private cloud orchestration, and Kubernetes using Infrastructure-as-Code and GitOps practices.\nThis is a deeply technical role requiring expert-level understanding of compute hardware management, Kubernetes, OpenStack, hypervisors and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications. \nKey Responsibilities\nLead the architecture and design of enterprise compute and hypervisor platform solutions across hardware, OS, virtualization, cloud orchestration, and container orchestration layers\nDefine standards and automation frameworks for bare metal provisioning and lifecycle management\nDesign and implement Bare Metal as a Service (BMaaS) capabilities for scalable infrastructure consumption\nArchitect and design Kubernetes platforms on bare metal with QoS and Affinity (ArgoCD)\nArchitect and validate automated deployments of operating systems and hypervisors including Ubuntu and Harvester\nDesign and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments\nDevelop Infrastructure-as-Code using Ansible, Terraform, Helm and Git, with Python/Bash automation.\nImplement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.\nDesign automated workflows for server build, firmware lifecycle management, patching, and hardware validation\nEvaluate and standardize enterprise hardware platforms to meet performance, scalability, and reliability requirements\nProduce detailed high-level and low-level design documentation, build guides, and operational handoff materials\nPerform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems\nPartner with operations, network, storage, and platform teams to ensure designs are supportable and production-ready\nParticipate in on-call escalation support for complex platform-related issues\nCollaborate globally on change management, documentation, and operational best practices.\nMinimum Qualifications\n6+ years of experience in infrastructure engineering, platform engineering, or DevOps with a strong focus on Compute system design\nProven experience designing and automating bare metal compute environments at scale\nStrong hands-on experience with PXE boot, network-based OS provisioning, and automated server imaging\nExperience implementing or supporting Bare Metal as a Service (BMaaS) platforms\nPractical experience using Redfish APIs for hardware provisioning, power management, and remote lifecycle operations\nDeep expertise with Ubuntu Linux in enterprise environments\nStrong Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack).\nExperience designing and deploying production-grade Kubernetes clusters\nStrong background with enterprise compute hardware platforms, including Cisco UCS, Dell PowerEdge, Supermicro systems & HPE\nProficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar)\nExperience building or supporting CI/CD pipelines for infrastructure and platform automation\nStrong scripting skills in Python, Bash, or similar languages\nDemonstrated ability to produce clear, structured technical design documentation\nExcellent written and verbal communication skills\nBachelor’s degree in computer science or equivalent professional experience.\nPreferred Qualifications \nOpenStack, Ubuntu KVM administration.\nBareMetal as a Service (PXE, Redfish).\nKubernetes on BareMetal\n CIS/NIST security and infrastructure lifecycle management.\nITIL Foundation/advanced certifications in support of ITSM standard methodology.\nBackground in telco, edge cloud, or large enterprise environments.\nUbuntu Certifications, CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS)\nMaster’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.\nWhat You’ll Get \nA collaborative team that’s deeply invested in infrastructure excellence.\nComplex technical challenges that require creative, scalable solutions.\nThe opportunity to shape a next-generation private cloud platform-built reliability.\nAccess to the latest tools, frameworks, and upstream project developments.\nSkills and Attributes: \nAnalytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.\nCollaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.\n Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.\nWork Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.\nAs part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.\nAdditionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.\nOur total reward package also includes:\nHealth, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.\nAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.\nGenerous employee stock purchase plan.\nPaid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.\nAll compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.\nThe US base salary range for this role is below.\n$90,700—$252,200 USD\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":8505,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-27T23:21:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 8","filings_12m":14,"filings_prev_12m":11,"green_card_filings_12m":8,"median_offered_wage_usd":141136,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":11}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":78,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":252200,"is_top_pay":true},"html_url":"https://alion.io/job/five9-senior-site-reliability-engineer-compute-platforms-3","json_url":"https://alion.io/job/five9-senior-site-reliability-engineer-compute-platforms-3.json","meta":{"generated_at":"2026-11-01T11:02:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-senior-site-reliability-engineer-compute-platforms-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-senior-site-reliability-engineer-compute-platforms-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-senior-site-reliability-engineer-compute-platforms-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-senior-site-reliability-engineer-compute-platforms-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-senior-site-reliability-engineer-compute-platforms-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3366501}},{"tool":"search_jobs","arguments":{"company":"five9.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3366501},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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