{"id":2493275,"url":"https://alion.io/job/five9-staff-software-engineer-ai-automation","title":"Staff Software Engineer | AI Automation","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":81,"ghost_share":0.309,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Laravel","optional":false},{"name":"New Relic","optional":false},{"name":"OpenAI","optional":false},{"name":"PHP","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Vue.js","optional":false},{"name":"Java","optional":true},{"name":"MySQL","optional":true},{"name":"Redis","optional":true}],"status":"live","first_seen_at":"2026-02-13T11:11:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T05:16:43Z","board_verified":true,"closed_at":null,"days_open":244,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":244},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nThe Team\nThe Product Engineering team drives the development and realization of practical AI solutions for the contact-centre environment. Our existing Studio product stack is built on PHP/Laravel, Python, and Vue.js, deployed across both private and public clouds. We leverage leading cloud AI services, including Azure OpenAI, Google AI APIs, IBM Watson, and Amazon Lex.\nOur vision is to reimagine the connection experience between end users and the brands that serve them. Our AI agents will deliver delightful, efficient self-service at super-human speeds, while seamlessly integrating live human agents whenever a human touch is required. These AI agents will also assist live agents and help supervisors and managers optimize the blend of human and AI workforce.\nThe Staff Software Engineer role is part of the Studio Innovations team, which focuses on modernizing the existing Studio product. This team ensures our production systems remain stable, secure, and high-performing, and is responsible for enhancements that transition the Studio platform into Java microservices on GCP.\nThis position is based out of an affiliate office of Acqueon Technologies in India, following the hybrid work model of that location.\nRole Purpose\nThe Staff Software Engineer in the R&D AI Automation Team is responsible for designing, developing, and maintaining the Studio product - a drag-and-drop flow builder and execution engine that integrates multiple channels such as voice, SMS, and chatbots with the Five9 contact-centre voice platform.\nThis role plays a key part in modernizing and re-architecting the Studio product into Java-based microservices on GCP. Responsibilities include:\nSoftware design, development, testing, and documentation across backend, frontend, and interaction management platforms.\nCollaborating with product owners and designers to expand the feature set and deliver high-quality user experiences.\nTaking operational ownership of service performance and quality, including possible participation in an on-call rotation.\nExploring cutting-edge technologies and partnering with product teams to convert ideas into production-ready solutions.\nHow You Contribute\nLead the design, development, and implementation of new features and change requests.\nWrite high-quality, efficient, and maintainable code with a focus on scalability and multi-tenancy, while adhering to coding best practices.\nServe as the go-to expert for ambiguous or time-sensitive challenges.\nContribute to production incident management and debugging of complex issues using monitoring, logging, and APM tools such as New Relic, Grafana, and Prometheus.\nConduct thorough code reviews and maintain high coding standards.\nIdentify technical debt and propose actionable improvements.\nApply strong understanding of multiple programming languages, frameworks, and development methodologies to solve complex technical problems.\nAct as a natural coach and mentor, providing technical guidance and support to peers.\nFill functional gaps across engineering and cross-functional teams to maintain continuity and efficiency.\nEnsure project milestones are met and development aligns with business objectives.\nContribute to documentation, specifications, processes, and APIs.\nSkills, Competencies, and Qualifications\nRequired\n8+ years of experience designing and developing high-traffic, distributed, and scalable systems on cloud platforms such as GCP, AWS, or Azure within a SaaS environment.\nHands-on expertise in cloud-native backend microservices development using Java and frameworks like Spring Boot.\nHigh proficiency in multiple programming languages, including but not limited to Java, PHP, JavaScript, and Python.\nExperience with web technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.\nStrong experience with observability and monitoring tools: New Relic, Grafana, Prometheus, and similar systems.\nExpertise in SQL and NoSQL databases, along with optimization techniques.\nExpertise in CI/CD, containerization, and Kubernetes.\nSolid understanding of web security best practices and the ability to implement application and data protection measures.\nAbility to deploy, monitor, and troubleshoot applications in production.\nA portfolio demonstrating experience in architecture, design, and full-stack development.\nAbility to work both independently and collaboratively.\nStrong commitment to on-time delivery of high-quality code and solutions.\nEducational Qualifications\nBachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).\nDesirable\nExperience with PHP.\nExperience working on multi-tenant systems.\nExpertise with sharding using MySQL, Redis, or MongoDB.\nExperience in Contact Centre, IVR, Virtual Agents, VoIP, or telecom service provider environments.\nOther Requirements\nThis role requires participation in an on-call rotation.\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":6149,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-14T03:40:28Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":244,"expected_fill_days":76,"reasons":["conf:0","ghost","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/five9-staff-software-engineer-ai-automation","json_url":"https://alion.io/job/five9-staff-software-engineer-ai-automation.json","meta":{"generated_at":"2026-10-16T07:54:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-staff-software-engineer-ai-automation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-staff-software-engineer-ai-automation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-staff-software-engineer-ai-automation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-staff-software-engineer-ai-automation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-staff-software-engineer-ai-automation"}]}