# Support Enablement Lead

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role The Lead, Support Enablement plays a proactive role in technical engagement for high-priority managed accounts. As a customer advocate and a key link between Technical Support and managed accounts, the SEL provides visibility into complex issues, coordinates cross-functional efforts, manages risk, and helps drive effective outcomes and customer satisfaction. The SEL does not take over technical support cases or perform technical investigations; instead, the role facilitates collaboration, monitors case progression, and keeps actions and communications aligned with customer priorities. Key Responsibilities Strategic Case Management and Oversight: Coordinate case progression across internal stakeholders; monitor open cases for SLA risks, custom

- **Id**: 4047937
- **Url**: <https://alion.io/job/five9-support-enablement-lead>
- **Role**: Sales
- **Role family**: Sales
- **Seniority**: lead
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Manila, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T00:32:45Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T05:30:29Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 6079
- **Description truncated**: no
- **Benefits**: Life insurance, Retirement plans
- **Relocation offered**: no
- **Industries**: Conversational AI, AI Agents, Contact Center Software

## Company

- **Id**: 58571
- **Name**: Five9
- **Domain**: five9.com
- **Url**: <https://alion.io/company/five9>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: A
- **Score**: 88
- **Open postings**: 75
- **Ghost share**: 0
- **Stale share**: 0.267
- **Repost share**: 0
- **Time to fill p50 days**: 76
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **Jira** — Optional: no
- **Looker** — Optional: no
- **Monday.com** — Optional: no
- **Salesforce** — Optional: no
- **Slack** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-11-11T00:44:38Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 76
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.