{"id":4033788,"url":"https://alion.io/job/five9-systems-integration-engineer-ii","title":"Systems Integration Engineer II","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":75,"ghost_share":0,"stale_share":0.267,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-11-10T06:52:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:38:04Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T19:29:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nJoin us in bringing joy to customer experience.\nEngineering Operations keeps the systems that plan and track our engineering work running and connected. We are hiring a Systems Integration Engineer to write the code that links those systems, so leaders see the same numbers wherever they look and nobody rebuilds a status report by hand.\nAbout the role\nRoadmap items sit in one tool and delivery work sits in another. Status reports get rebuilt every quarter. You will build the integrations that move this data on its own and keep it consistent.\nThe code serves a purpose. Our leaders use this data to decide where engineering capacity goes, which commitments are at risk, and what to stop doing. You will know which decision each integration supports and who makes it. If you can’t say, we shouldn’t build it yet.\nYou will work with engineering operations managers, engineering leaders, and tool administrators. This role has no direct reports. You own the integrations and answer for whether they work and whether people use them.\nKey responsibilities\nWrite the code that connects the systems Engineering Operations depends on. This means Python that calls APIs, parses responses, handles failures, and runs on a schedule or on events. No-code rules and workflow builders are not part of the job.\nMaintain the model that links roadmap items to delivery work, and fix mismatches when they appear, escalating design changes to a senior engineer.\nAsk what decision a request supports before you build it, and raise requests to automate reports nobody acts on.\nMonitor integrations, fix failures, and update the runbook so someone else can fix them next time.\nBuild and maintain the automated feeds behind OKR, QBR, and capacity reporting, and cut the manual steps that produce them.\nSupport reviews of new tools and connectors by gathering information on cost to run and impact on the people who use them.\nDocument how each integration works and what data it moves.\nHelp engineering operations team members use the tooling without breaking the data. \nRequirements\n2 to 4 years of experience building software that integrates systems, not configuring them.\nPython you can write and debug on your own. You have shipped scripts or services that other people depend on, and you can show the code.\nWorking experience with REST APIs. You have handled authentication, pagination, rate limits, and retries, and you are learning how to handle partial failures.\nAt least one integration between two systems that weren’t designed to work together, where you mapped mismatched data models.\nWorking knowledge of the Jira or Confluence API and permission model, or a comparable work management platform.\nBusiness sense. You can explain why the company is investing in a system, what the people using it are trying to get done, and when the honest answer is that it isn’t worth building.\nClear communication. You can explain a data problem to an engineering operations manager and a technical tradeoff to an engineering director.\nA habit of writing down how things work.\nPreferred\nExperience working in an AI-driven development lifecycle (AI-DLC), meaning you use AI coding tools as a collaborator, review what they produce, and can tell good, generated code from code that only looks right.\nExperience with webhooks, queues, or event-driven integrations.\nExperience with a BI or reporting tool.\nBackground in an engineering operations or program team.\nWhat success looks like\nQuarterly reports come straight from the systems with no manual rework.\nMonitoring finds integration failures before users do.\nYou can name the decision each integration supports, and you retire the ones nobody uses.\nA new engineering operations manager can learn the tooling from the documentation.\nWorkplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. \nBenefits:\nFive9 Shares\nBonus Scheme\n10% Flex Benefit\nMeal Allowance\nMedical Insurance\nLife Insurance \n25 day Annual Leave + Public Holidays\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":5402,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Life insurance"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-10T19:29:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":76,"reasons":["conf:4","win:early"],"computed_at":"2026-11-11T00:24:31Z"},"pay":null,"html_url":"https://alion.io/job/five9-systems-integration-engineer-ii","json_url":"https://alion.io/job/five9-systems-integration-engineer-ii.json","meta":{"generated_at":"2026-11-11T00:24:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-systems-integration-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-systems-integration-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-systems-integration-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-systems-integration-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-systems-integration-engineer-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4033788}},{"tool":"search_jobs","arguments":{"company":"five9.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4033788},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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