{"id":164311,"url":"https://alion.io/job/five9-technical-account-manager","title":"Technical Account Manager","company":{"id":58571,"name":"Five9","domain":"five9.com","url":"https://alion.io/company/five9","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":81,"ghost_share":0.309,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":753},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Java","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2025-10-20T17:24:58Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-17T12:51:05Z","board_verified":true,"closed_at":null,"days_open":361,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":361},"description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. \nLiving our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. \nTo complement our rapid growth, Five9 is looking for a Technical Account Manager (TAM) to join our Technical Account Management team. The ideal candidate for this role will play a critical role in supporting Five9 clients by creating customized solutions designed to meet our clients’ requirements and ensure a high level of customer satisfaction. He/she is someone who has worked as a senior professional in contact centers and has excelled in account management, project management and functional/technical consulting. \nResponsibilities: \nProvide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.\nPartner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.\nArticulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.\nEducate and train clients on administration and utilization of Five9 products to help them become self-sufficient. \nDirectly support and troubleshoot technical issues as needed.\nManage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.\nKeep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases. \nPartner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.\nProvide customer support case oversight and status updates to both internal management and clients on a regular basis.\nAdopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues. \nQualifications: \nMinimum 3+ years of related experience in a consulting or project management role,\n3+ years in a software support role.\nSolid technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model.\nIn depth knowledge of one or more call center solutions like: Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.\nExperience in technical writing and documentation.\nExperience in contact center objectives, methodologies, tools & operations, contact center reporting and KPIs.\nExperience with/and working knowledge of PBX, ACD, CTI, VoIP, IVR, Dialers and Telephony applications.\nStrong project management and client-facing skills - Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).\nWilling to travel to client sites as required; able to work outside standard business hours.\nExcellent verbal and written communication skills.\nTeam player, self-starter, able to manage multiple priorities and meet deadlines.\nBachelor’s degree in a technical field and/or comparable industry certifications and experience \nNice to Have: \nUnderstanding of quality monitoring tools and workforce management software such as NICE/IEX, Authority Software etc.\nUnderstanding of CRMs such as Salesforce, NetSuite, Leads 360 (Velocify), Oracle Service Cloud (RightNow), etc. \nUnderstanding of WFM/WFO Solutions such as Verint, CSI, Calabrio, NICE, etc. - Knowledge of network troubleshooting tools such as Wireshark or Pathview.\nBasic working knowledge API, HTML and Java scripting is a huge plus.\nCompany Benefits\nCompany stocks\nAnnual merit increase based on performance\n15% night shift differential pay\nPaid Leave with Cash Conversion\nHMO with free dependents\nRetirement Plan\nLife Insurance\nWhile on work from home setup: Internet and meal allowance are provided\nEmployee Assistance Program for mental and social well-being\nGovernment-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)\nFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. \nFive9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at  to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.\nView our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. \nNote: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","description_format":"text","description_chars":5267,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2025-10-20T17:24:58Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":361,"expected_fill_days":76,"reasons":["conf:3","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/five9-technical-account-manager","json_url":"https://alion.io/job/five9-technical-account-manager.json","meta":{"generated_at":"2026-10-17T13:27:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58571},"rest":"https://alion.io/mcp/rest/get_company?id=58571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffive9-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffive9-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffive9-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/five9-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffive9-technical-account-manager"}]}