{"id":1199556,"url":"https://alion.io/job/fivecast-senior-it-systems-engineer-jamf-macos-sme-fivecast","title":"Senior IT Systems Engineer – Jamf & macOS SME - Fivecast","company":{"id":178283,"name":"Fivecast","domain":"fivecast.com","url":"https://alion.io/company/fivecast","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-24T20:05:48Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T00:13:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the role.\nWe're looking for a Senior IT Systems Engineer to join our IT team, with a strong focus on Jamf device management and macOS. This role is ideal for someone who enjoys owning platforms, solving complex problems, and mentoring others.\nYou'll be the most senior Apple voice in the team, the person who takes the tickets nobody else can crack, and who can take a business requirement and turn it into a plan and a design.\nResponsibilities\nOwn and manage the Jamf Pro environment and act as the SME for macOS\nAct as the L2/L3 escalation point for the IT support queue, take on escalated tickets, resolve complex incidents, and perform root cause analysis\nPlan, design and implement system improvements: gather requirements, write a project plan, design the solution, and deliver it end to end\nManage zero touch deployment, configuration profiles, policies, app packaging and patch management across the Apple fleet\nDevelop scripts (Bash/Python) to automate deployment, configuration, remediation and reporting\nWork with the InfoSec team to assess, design and maintain IT solutions that meet organisational security and compliance standards\nProvide support for Microsoft 365, particularly Entra ID and Exchange Online\nMaintain clear technical documentation and runbooks, and uplift the wider support team's Apple capability\nMentor junior IT staff and contribute to team planning and continuous improvement\nRequirements\nBased in Adelaide, South Australia\nAustralian Citizen (required) and able to obtain and maintain an Australian Government security clearance\n4-7 years' experience in IT support or systems administration\nStrong hands-on experience with Jamf Pro, Apple Business Manager and macOS\nDemonstrated ability to scope and design a solution from a business requirement, and produce a workable project plan\nScripting ability in Bash and/or Python\nSolid understanding of Microsoft Entra ID and Exchange Online\nConfident working autonomously and leading technical problem resolution\nClear communicator who can explain technical decisions to non-technical colleagues\nCertifications (Highly Regarded)\nJamf Certified Tech / Certified Admin / Certified Expert (200/300/400)\nMicrosoft SC-900 / SC-300\nITIL 4 Foundation\nApple Certified Support Professional\nMicrosoft 365 Certified: Endpoint Administrator Associate (MD-102)\nHighly Desirable\nThese are not required for success in the role but would be beneficial.\nBachelor's degree in IT or a related field\nNetworking knowledge and cloud experience\nExperience supporting a predominantly Apple/macOS environment in a scaling organisation\nExperience with automation, endpoint management or infrastructure-as-code practices","description_format":"text","description_chars":2678,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Government"],"lifecycle":[{"event":"open","at":"2026-09-24T20:05:48Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/fivecast-senior-it-systems-engineer-jamf-macos-sme-fivecast","json_url":"https://alion.io/job/fivecast-senior-it-systems-engineer-jamf-macos-sme-fivecast.json","meta":{"generated_at":"2026-09-26T01:51:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1848,"day_limit":5000,"remaining_today":3152,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}