{"id":3414182,"url":"https://alion.io/job/fivetran-customer-solutions-architect-denver","title":"Customer Solutions Architect (Denver)","company":{"id":53198,"name":"Fivetran","domain":"fivetran.com","url":"https://alion.io/company/fivetran-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":155000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Databricks","optional":false},{"name":"dbt","optional":false},{"name":"Fivetran","optional":false},{"name":"GCP","optional":false},{"name":"Replicate","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Amazon Redshift","optional":true},{"name":"Azure","optional":true},{"name":"ETL/ELT","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Knowledge Graph","optional":true},{"name":"PostgreSQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true},{"name":"SAP HANA","optional":true}],"status":"live","first_seen_at":"2026-10-28T15:45:20Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T00:48:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.\nCustomer Solutions Architect \nAbout the role\nThe Customer Solutions Architect (CSA) is the primary post-sales technical owner for our existing customers, helping them get the most value from the combined Fivetran and dbt platform. Working alongside Account Executives (AEs) and Solutions Engineers (SEs), the CSA makes sure customers not only deploy successfully, but keep scaling and expanding their usage over time.\nThis role operates as a technical account manager and strategic advisor, bridging the gap between onboarding success and long-term growth. The CSA owns the technical narrative after go-live: monitoring an existing book of business, leading technical discussions, uncovering new data challenges, and guiding customers through architecture evolution, adoption, and expansion through live demos and technical workshops.\nUnlike implementation-focused roles, the CSA is accountable for both retention and growth, and is measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR). You will act as a trusted advisor, advocate, and accelerator, ensuring customers derive maximum value from their data investments while aligning their technical roadmap with the platform's capabilities.\nLocation: Denver, CO (hybrid). This is a full-time position, and candidates must be located in Denver and able to work in the office two days a week (Tuesday and Thursday).\nWhat you'll do\nCustomer Adoption and Value Realization\nOwn post-sales technical engagement across a portfolio of assigned Commercial and Enterprise accounts\nDrive adoption, optimization, and ongoing usage of the platform, moving customers from initial deployment to sustained, scalable success\nEducate customers on new products and features as they launch, and on existing capabilities they may not be using\nDeliver enablement sessions, workshops, and best-practice guidance\nMonitor account health signals (usage, performance, support trends) and proactively intervene to address churn or contraction risks, including running implementation reviews and healthcheck sessions\nExpansion and Growth\nIdentify, validate, and execute expansion opportunities across business units, regions, and use cases, including opportunities to bring both Fivetran and dbt into an account\nTranslate customer initiatives into scalable data workloads and technical solutions\nPartner with AEs to drive incremental ARR through structured expansion plays and a managed expansion pipeline\nLead technical validation of new workloads, including workshops and, where necessary, proofs of concept (POCs)\nReplicate successful use cases across the organization to accelerate growth\nProvide strategic input on the customer lifecycle and renewals process\nTechnical Strategy and Architecture\nDefine and maintain Enterprise Reference Architectures aligned to customer environments, ensuring architectural consistency and scalability across implementations\nGuide customers on best practices for data pipelines, transformation, automation, and platform adoption\nMaintain technical artifacts such as architecture documentation, design patterns, and knowledge bases\nStakeholder Engagement and Account Planning\nBuild and maintain strong relationships with technical, operational, and executive stakeholders, using stakeholder maps and multi-threaded engagement strategies\nRun regular technical cadence calls, business reviews, and roadmap sessions\nContribute to Mutual Account Plans and own Mutual Success Plans, mapping whitespace opportunities across business units, subsidiaries, and use cases\nAlign customer technical strategy with business objectives and commercial plans\nInternal and Partner Collaboration\nAct as the technical orchestrator across Sales, Professional Services, Product, and Engineering, keeping delivery teams aligned with long-term expansion strategy\nAdvocate for customer needs internally, influencing the product roadmap and priorities\nCollaborate with technology partners (e.g., Snowflake, Databricks, AWS, GCP) to drive joint value\nHelp improve team processes, refine assets, and enable teammates through our knowledge-sharing loop\nThought Leadership\nContribute to and deliver external-facing content through live events, speaking engagements, blog posts, recorded tutorials, or other educational resources\nWork closely with Regional and Product Marketing teams to support field and industry events\nSupport senior leadership in aligning field and industry requirements with the product roadmap, collaborating with Product and Product Marketing under their guidance.\nWhat you bring\n2+ years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer\nStrong ability to own and drive customer outcomes after the sale, including adoption, renewal, and expansion\nSolid technical background, with experience designing scalable data architectures, a firm understanding of modern data warehousing and the analytics stack, and SQL proficiency\nAbility to translate business objectives into technical solutions and measurable outcomes\nStrong stakeholder management skills across technical and non-technical audiences, and a high degree of comfort presenting to diverse audiences\nA proactive, self-sufficient, and highly organized approach to managing multiple accounts\nComfort operating strategically while also engaging in deep technical discussions\nAbility to operate in an ambiguous, fast-paced environment and think on your feet in customer conversations\nA team-player mindset, both within the CSA team as we evolve our ways of working and in daily collaboration with AEs and SEs\nOpenness to travel: we value in-person relationship building, both internally and externally, and expect willingness to travel to events as needed\nWhat Will Make You Stand Out\nHands-on experience with dbt; dbt certification is a bonus\nSQL knowledge, with a working understanding of AI architecture, including LLMs, Knowledge Graphs, and RAG\nExperience with cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP)\nBackground in data integration, ETL/ELT, or replication technologies, plus experience with ancillary tools, APIs, and managing data infrastructure\nExperience with workload-based or consumption-based sales models\nFamiliarity with enterprise architecture frameworks and design patterns\nExperience working with system integrators or technology partners\nTechnologies You’ll Use\nDatabases: SAP HANA, Oracle, SQL Server, Postgres\nData platforms: Snowflake, Databricks, BigQuery, Redshift\nProducts: Fivetran, dbt platform\nLanguages: SQL, Python, bash or PowerShell\nNetworking: SSH tunneling, VPNs, PrivateLink\nModern data stack tools and ecosystem technologies\nHiring Process\nInterview with Talent Acquisition Partner\nInterview with Hiring Manager\nTechnical Interview\nTeam Interview\nFinal Interview: Mock Demo\nCompensation & Benefits\nThe compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. For this role, on-target earnings (OTE) are split 80% base salary and 20% variable compensation. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.\n#LI-LC1 #LI-HYBRID #LI-MP1\nOTE (On Target Earning)\n$155,000—$175,000 USD\nPerks and Benefits\n100% employer-paid medical insurance*\nGenerous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.\nRSU stock grants*\nProfessional development and training opportunities\nCompany virtual happy hours, free food, and fun team-building activities\nMonthly cell phone stipend\nAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.\n* May vary by country and worker type - please reach out to your recruiter for more information\nClick here to learn more about Fivetran's Benefits by Region.\nWe’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. \nFivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.\nTo learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.\nTo learn more about our candidate privacy policy, you can read our statement here.\nWe are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. 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