{"id":3414180,"url":"https://alion.io/job/fivetran-sr-customer-solutions-architect","title":"Sr. Customer Solutions Architect","company":{"id":53198,"name":"Fivetran","domain":"fivetran.com","url":"https://alion.io/company/fivetran-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":24,"ghost_share":0,"stale_share":0.542,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","Austin, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Databricks","optional":false},{"name":"dbt","optional":false},{"name":"Fivetran","optional":false},{"name":"GCP","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Amazon Redshift","optional":true},{"name":"Azure","optional":true},{"name":"ETL/ELT","optional":true},{"name":"Google BigQuery","optional":true},{"name":"PostgreSQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"SAP HANA","optional":true}],"status":"live","first_seen_at":"2026-10-28T16:33:35Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T18:42:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.\nSenior Customer Solutions Architect \nAbout the role\nThe Senior Customer Solutions Architect (Sr. CSA) owns the technical relationship for our most complex and strategic customers, helping them get the most value from the combined Fivetran and dbt platform. Working alongside Account Executives (AEs) and Solutions Engineers (SEs), the Sr. CSA makes sure these customers not only deploy successfully, but keep scaling and expanding their usage over time.\nThis role operates as a technical account manager and strategic advisor to some of our largest customers. The Sr. CSA owns the technical narrative after go-live: leading architecture strategy, running executive-level technical conversations, uncovering new data challenges, and guiding customers through architecture evolution, adoption, and expansion.\nThe Sr. CSA is accountable for both retention and growth, and is measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR) across a book of larger, more strategic accounts. Beyond their own accounts, the Sr. CSA sets the standard for the CSA team by mentoring teammates, building repeatable playbooks, and shaping how the team works. This is a senior individual contributor role with no direct reports.\nLocation: Austin, TX / Denver, CO / New York City, NY (hybrid). This is a full-time position, and candidates must be located in Austin, Denver or NYC and able to work in the office two days a week (Tuesday and Thursday).\nWhat you'll do\nCustomer Adoption and Value Realization\nOwn the post-sales technical relationship for a portfolio of our most complex, strategic Enterprise accounts, including multi-business-unit and multi-region customers\nSet the adoption strategy for each account, and drive optimization and sustained usage of the platform at scale\nIntroduce new products and features to customer leaders and architects, and shape how they fit into the customer's roadmap\nDesign enablement programs and workshops for large, distributed customer teams, and turn the best ones into reusable programs for the CSA team\nAnticipate churn or contraction risks well before they surface, and lead recovery plans for at-risk strategic accounts, including implementation reviews and healthcheck sessions\nExpansion and Growth\nCo-lead multi-quarter expansion strategy with the AE across business units, regions, and use cases, including opportunities to bring both Fivetran and dbt into an account\nShape the account plan and own the technical side of the expansion pipeline, translating executive-level customer initiatives into scalable data workloads and solutions\nLead technical validation of the most complex new workloads, including workshops and, where necessary, proofs of concept (POCs)\nTurn successful use cases into repeatable expansion plays that other CSAs can run in their own accounts\nAdvise on the customer lifecycle, renewals, and commercial structure of large accounts\nTechnical Strategy and Architecture\nAct as the chief technical stakeholder for your accounts after go-live, and the escalation point for the hardest technical questions\nSet architecture direction across your accounts, and design cross-product Fivetran and dbt reference architectures that other CSAs reuse\nAdvise customers' senior architects and data leaders on pipelines, transformation, automation, governance, security, and platform adoption at scale\nMaintain technical artifacts such as architecture documentation, design patterns, and knowledge bases, and raise the quality bar for the team's shared assets\nStakeholder Engagement and Account Planning\nServe as the company's technical voice with senior executives (VP and C-level), while building multi-threaded relationships across technical, operational, and executive stakeholders\nRun regular technical cadence calls, executive business reviews, and roadmap sessions\nOwn Mutual Success Plans and shape Mutual Account Plans with the AE, mapping whitespace across business units, subsidiaries, and use cases\nAlign customer technical strategy with business objectives and commercial plans, and represent the technical view in account strategy discussions\nInternal and Partner Collaboration\nAct as the technical orchestrator across Sales, Professional Services, Product, and Engineering, resolving cross-team issues on strategic accounts with minimal direction\nAdvocate for customer needs internally, and influence the product roadmap and priorities with well-supported customer evidence\nCollaborate with technology partners and system integrators (e.g., Snowflake, Databricks, AWS, GCP) to drive joint value on strategic accounts\nPartner with CSA leadership to improve team processes, refine assets, and strengthen the knowledge-sharing loop\nTechnical Leadership Without Direct Reports\nMentor and coach CSAs on technical depth, account strategy, and customer conversations\nTake on the most ambiguous and high-stakes customer situations, and bring structure that others can follow\nServe as a go-to expert and sounding board for complex accounts, architecture reviews, and executive-level presentations\nHelp onboard new CSAs and contribute to hiring by interviewing candidates\nBuild and share playbooks, reference architectures, and demo assets that raise the performance of the whole team\nThought Leadership\nCreate and deliver external-facing content through live events, speaking engagements, blog posts, recorded tutorials, or other educational resources\nRepresent the company as a technical speaker at customer, partner, and industry events\nWork closely with Regional and Product Marketing to support field and industry events, and align field and industry requirements with the product roadmap\nWhat you bring\n5+ years of experience in a post-sales, customer-facing technical role, such as Solution Architect, Technical Account Manager, or Customer Success Engineer, with a track record on large Enterprise accounts\nProven record of owning customer outcomes after the sale, including adoption, renewal, and expansion, with results you can quantify (such as NRR, GRR, or incremental ARR)\nDeep technical background, with experience designing scalable data architectures, a strong understanding of modern data warehousing and the analytics stack, and advanced SQL proficiency\nAbility to translate business objectives into technical solutions and measurable outcomes for complex, multi-team organizations\nStrong stakeholder management skills across technical and non-technical audiences, and credibility presenting to senior executives\nExperience mentoring or coaching peers, and influencing teams and processes without formal authority\nA proactive, self-sufficient, and highly organized approach to managing multiple strategic accounts\nComfort operating strategically while also engaging in deep technical discussions\nAbility to operate in an ambiguous, fast-paced environment, think on your feet in customer conversations, and bring structure to unclear situations\nA team-player mindset, both within the CSA team as we evolve our ways of working and in daily collaboration with AEs and SEs\nOpenness to travel: we value in-person relationship building, both internally and externally, and expect willingness to travel to customers and events as needed\nWhat Will Make You Stand Out\nHands-on experience with dbt, including large-scale project design; dbt certification is a bonus\nPython competency and advanced SQL knowledge\nExperience with cloud data platforms (Snowflake, Databricks, AWS, Azure, GCP)\nBackground in data integration, ETL/ELT, or replication technologies, plus experience with ancillary tools, APIs, and managing data infrastructure\nExperience with workload-based or consumption-based sales models\nFamiliarity with enterprise architecture frameworks and design patterns\nExperience working with system integrators or technology partners\nExperience speaking at industry events or publishing technical content\nTechnologies You’ll Use\nDatabases: SAP HANA, Oracle, SQL Server, Postgres\nData platforms: Snowflake, Databricks, BigQuery, Redshift\nProducts: Fivetran, dbt platform\nLanguages: SQL, Python, bash or PowerShell\nNetworking: SSH tunneling, VPNs, PrivateLink\nModern data stack tools and ecosystem technologies\nHiring Process\nInterview with Talent Acquisition Partner\nInterview with Hiring Manager\nTechnical Interview\nTeam Interview\nFinal Interview: Mock Demo\n\nCompensation & Benefits\nThe compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. For this role, on-target earnings (OTE) are split 80% base salary and 20% variable compensation. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.\nOTE (On Target Earning)\n$175,000—$220,000 USD\nPerks and Benefits\n100% employer-paid medical insurance*\nGenerous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.\nRSU stock grants*\nProfessional development and training opportunities\nCompany virtual happy hours, free food, and fun team-building activities\nMonthly cell phone stipend\nAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.\n* May vary by country and worker type - please reach out to your recruiter for more information\nClick here to learn more about Fivetran's Benefits by Region.\nWe’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. \nFivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.\nTo learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.\nTo learn more about our candidate privacy policy, you can read our statement here.\nWe are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. 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