{"id":1285926,"url":"https://alion.io/job/fixed-inc-lead-support-analyst-trading-applications-information-technology","title":"Lead Support Analyst, Trading Applications, Information Technology","company":{"id":2026960,"name":"CITIC CLSA","domain":"clsa.com","url":"https://alion.io/company/clsa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":236,"ghost_share":0.097,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-23T20:28:54Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":61},"description":"Position Description\nLead Support Analyst, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges.\nThe duties include daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk.\nThe person should be able to understand & work with infra teams to setup connectivity between external parties including Exchanges and external brokers.\nThe Lead Support Analyst will be required to work in shifts to provide support across the Asia, US, and Europe markets while working closely with the Application Support teams based in CLSA Pune, the US, and Australia.\nKey Areas of Responsibilities\nProvide L1/L2 support for OMS/EMS applications, ensuring timely resolution of incidents, service requests, and trading-related issues\nSupport daily trading operations across High Touch and Low Touch Cash Equities, SWAP, and Futures & Options (F&O) trading desks\nMonitor trading application health, connectivity, and order flow to ensure uninterrupted trading operations\nLiaise with traders, clients, brokers, exchanges, vendors, and internal stakeholders to troubleshoot and resolve production issues\nWork closely with infrastructure and network teams to establish, maintain, and troubleshoot connectivity with exchanges, brokers, and other external counterparties\nCoordinate with global Application Support teams in Pune, the US, and Australia to ensure seamless follow-the-sun support coverage across Asia, US, and Europe markets\nPerform incident management, root cause analysis, and post-incident reviews, driving preventive measures and continuous service improvements\nMaintain operational procedures, support documentation, and knowledge repositories while contributing to process automation and efficiency initiatives\nRequirements\nBachelor’s degree in computer science, Software Engineering, or a related IT field.\nMinimum 7 years of relevant experience in FIX technology with good experience in FIX certification and FIX client onboarding.\n3-5 years of experience in a Broker / Dealer environment.\nExcellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.\nGood understanding of Trade Flow systems such as CONNECT< and Order Management such as Fidess, Flextrade.\nGood knowledge of exchange rules of Asian markets.\nGood understanding of Algo trading, SWAP, of SWAP, Future & Options business in a DMA & DSA FIX environment.\nExcellent communications skills and the ability to interact with Vendors and Traders.\nStrong attention to details, proactive mindset and a good team player.\nStay informed on CITIC CLSA Job Opportunities\nNot the right fit? 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