{"id":1285945,"url":"https://alion.io/job/fixed-inc-senior-it-support-analyst-information-technology-2","title":"Senior IT Support Analyst, Information Technology","company":{"id":2026960,"name":"CITIC CLSA","domain":"clsa.com","url":"https://alion.io/company/clsa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":240,"ghost_share":0.083,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-11-09T21:10:25Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":89},"description":"Position Description\nWe are seeking an experienced Senior IT Support Specialist with a strong understanding of the back-office IT System used by the Stock Exchange of Thailand. The ideal candidate will lead technical support, system operations, and enhancements to ensure seamless trade matching, clearing, and settlement processes in the local Thai market.\nWe are seeking a proactive, hands-on professional with industry experience who enjoys rolling up his or her sleeves and collaborating with both local and global IT teams. The candidate should be committed to delivering world-class support, achieving objectives, meeting project deadlines, and enhancing overall end-user satisfaction.\nThis position is ideal for motivated and energetic individuals seeking a challenging environment with endless opportunities for career growth and exposure to cutting-edge technology.\nKey Areas of Responsibilities\nCollaborate with front-office, back-office, and settlement teams to ensure data accuracy and timely processing.\n\nSupport daily reconciliation, settlement activities, and resolve discrepancies promptly.\n\nAssist in system upgrades, patches, and configuration changes to enhance operational efficiency.\n\nMonitor system performance, troubleshoot issues, and coordinate with vendors for resolution.\n\nDocument all systems, applications, and scheduled maintenance activities.\n\nParticipate in meetings with SET, SEC regulators, and internal teams to discuss issues, projects, and strategy.\n\nProvide technical support for the Pre-Settlement Matching System (PSMS) used in the Thai market.\n\nDeep understanding of the SET and SEC reporting requirements.\n\nWorked with local vendors on client confirmation reports.\n\nKnowledge of Thai trading applications, exchange connectivity, and trade clearing/settlement processes.\n\nSupport trade settlement activities, troubleshooting promptly to ensure smooth operations.\n\nUnderstand Trade reconciliation from post trade to settlement to ensure correct and timely settlement.\n\nSupport the testing and implementation of new functionality or system enhancements\n\nValidate and ensure the correctness of regulatory reports filed with SET.\n\nEnsure compliance with local regulations and support regulatory reporting requirements.\n\nSupporting existing staff with their day-to-day needs is a secondary responsibility.\n\nRequirements\nBachelor's degree and above in Information Technology discipline\n\nMinimum of 10 years of direct experience working in securities business with the Thai stock exchange systems, especially the back-office IT systems and related infrastructure.\n\nKnowledge of IT platforms and system support across mobile and workspace environments, including Windows desktops, network connectivity, voice technologies, and data center management, is desirable.\n\nFamiliarity with trading technologies and market data platforms (e.g., Bloomberg, IFIS, Thai Quest) used in the local market environment is advantageous.\n\nStrong end-users focus with a proactive, can-do attitude.\n\nExcellent communication, interpersonal, and presentation skills.\n\nGood understanding of securities trading processes, trade clearing, and settlement in Thailand.\n\nProven ability to work effectively under pressure.\n\nExperience providing both face-to-face and remote support for internal and external applications.\n\nExcellent command of written spoken and written Thai and English.\n\nAnalytical thinker with logical problem-solving skills and the ability to think creatively.\n\nAble to work independently and collaboratively within a small team.\n\nFamiliarity with the Thai securities market and regulatory environment.\n\nExperience supporting trading or back-office IT systems in a financial institution.\n\nStay informed on CITIC CLSA Job Opportunities\nNot the right fit? 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