{"id":1285961,"url":"https://alion.io/job/fixed-inc-sr-support-analyst-corporate-it-support-information-technology","title":"Sr. Support Analyst, Corporate IT Support, Information Technology","company":{"id":2026960,"name":"CITIC CLSA","domain":"clsa.com","url":"https://alion.io/company/clsa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":238,"ghost_share":0.164,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":140000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Selenium","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-20T04:46:58Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":81},"description":"Position Description\nAs a Sr. Support Analyst you’ll be responsible for production support for Corporate Applications, working actively with other team members within the Corporate IT support group.\nThe role will be based on HK/AU and will report to the Sr. Support Manager, Corporate IT.\nKey Areas of Responsibilities\nProvide support across Corporate IT departments.\n\nUnderstanding of issue’s criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical.\n\nActing on production incidents, managing service requests and collaborating with other IT teams for resolutions.\n\nDiagnose and resolve day-to-day system and application issues.\n\nPrepare and perform change releases as part of Change Management.\n\nDevelop some basic scripts (SQL or Linux) to monitor the systems health.\n\nManage weekend events like software releases, BCP testing rehearsals etc.\n\nProvide on-call support after office hours.\n\nProvide weekend support from office or from home over VPN.\n\nBuild, Test and Deployment Automation of existing Manual deployment, and integration of components of HR functionality, Finance, Treasury and Compliance.\n\nRequirements\nBachelor's degree or above in Computer Science, Software Engineering or IT related area.\n\n6 - 10 years of experience in application support.\n\nScripting knowledge i.e. Shell or Unix Scripting.\n\nHands-on experience in supporting and managing various applications using Solace, MQ, Java based applications.\n\nHands-on experience of Unix/Linux OS, Relational Databases, SQL.\n\nExperience in production support like Issue communication / incident management / change management.\n\nStrong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long term solutions.\n\nCapable of meeting tight deadlines and working under pressure/multi-tasking.\n\nStrong sense of personal responsibility and discipline.\n\nGood team player. Capable of working in a fast paced and dynamic environment.\n\nStrong desire to learn new technologies and adopt and propose best practices.\n\nFlexible enough in working in shift whenever needed.\n\nKnowledge and experience of compliance domain, Client onboarding, Trade surveillance and monitoring.\n\nKnowledge and experience of Finance and Treasury systems like Oracle EPM, BI, sSAP FICO interfaces.\n\nKnowledge of ITIL processes.\n\nExperience as DevOps (CI/CD/CT) / Support Engineer will be added advantage.\n\nExposure to GitHub, Jenkins, Docker & Kubernetes.\n\nExposure of testing automation (Selenium etc.).\n\nExposure to software engineering tools/applications (like Confluence, Jira, Jenkins, Git).\n\nExcellent command in both written and spoken English.\n\nStrong command in both written and spoken Mandarin will be an advantage.\n\nStay informed on CITIC CLSA Job Opportunities\nNot the right fit? 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