{"id":1285986,"url":"https://alion.io/job/fixed-inc-sr-support-analyst-end-user-services-it","title":"Sr. Support Analyst, End User Services, IT","company":{"id":2026960,"name":"CITIC CLSA","domain":"clsa.com","url":"https://alion.io/company/clsa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":239,"ghost_share":0.515,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-01T00:27:24Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":79},"description":"Position Description\nWe are seeking an experienced and customer-focused Senior Desktop Support to provide dedicated end-user-support for our Hong Kong Trading Floors. The successful candidate will be responsible for supporting front-office users, ensuring the stability, availability, and performance of desktop technologies and market data applications.\nThis role requires a strong understanding of financial markets technology, market data platforms, desktop infrastructure, and trade floor operations. The individual will work closely with business users, application teams, infrastructure teams, and external vendors to deliver a high standard of technical support in a fast-paced, high-pressure environment.\nKey Areas of Responsibilities\nProvide dedicated technical support for trade floor users\n\nSupport and troubleshoot Bloomberg, Refinitiv, and other market data platforms.\n\nManage market data licenses, renewals, and vendor relationships for Hong Kong.\n\nParticipate in BCP testing and support onboarding of new market data applications.\n\nInstall, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications\n\nCoordinate joiner setup, leaver deprovisioning, and user access requirements.\n\nManage procurement of PCs, peripherals, and End User Services (EUS) equipment.\n\nCollaborate with other IT teams and vendors to escalate and resolve complex technical issues\n\nResponsible for video conferencing management and presentation support\n\nMaintain IT asset inventory and lifecycle records.\n\nEnsure compliance with IT security policies and procedures.\n\nProvide on-call support during critical trading hours.\n\nIdentify and recommend technology improvements to enhance the user experience.\n\nRequirements\nBachelor's degree in Information Technology or related discipline.\n\nAround 5-8 years of desktop support experience, preferably within financial services or investment banking.\n\nHands-on experience supporting Bloomberg, Refinitiv, and local market data products.\n\nStrong knowledge of Windows, macOS, Microsoft 365, and basic networking.\n\nExcellent troubleshooting and problem-solving skills.\n\nWorking knowledge of ITIL service management processes.\n\nFluent in English, Mandarin and Cantonese.\n\nExcellent verbal and written communication skills.\n\nStay informed on CITIC CLSA Job Opportunities\nNot the right fit? You can create a job alert to receive our latest job openings that meet your interest.","description_format":"text","description_chars":2462,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Banking & M&A Advisory","Online Brokerage & Trading Platforms","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-26T04:35:54Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.39,"p_room":0.28,"age_days":79,"expected_fill_days":30,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fixed-inc-sr-support-analyst-end-user-services-it","json_url":"https://alion.io/job/fixed-inc-sr-support-analyst-end-user-services-it.json","meta":{"generated_at":"2026-10-01T10:11:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1267,"day_limit":5000,"remaining_today":3733,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}