{"id":1285888,"url":"https://alion.io/job/fixed-inc-sr-support-manager-wealth-management-it","title":"Sr. Support Manager, Wealth Management, IT","company":{"id":2026960,"name":"CITIC CLSA","domain":"clsa.com","url":"https://alion.io/company/clsa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":246,"ghost_share":0.175,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5927},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Db2","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-13T11:32:39Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":28},"description":"Position Description\nFocus on assisting in the day to day wealth management application operations and production support specialized in the equity trading systems, settlement systems, Internet trading, as well as company website.\nInvolved in supporting user requests like data extraction query, reports update and workflow updates and other internal systems’ requests. Work closely with the business users, also with the system vendors and different teams to carry out of IT projects included requirement gathering, customization, documentation or testing.\nKey Areas of Responsibilities\nResponsible for providing first line application production support for wealth management business.\n\nManage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.\n\nLaisse with vendor and in-house development team to implement IT solution\n\nPlan and execute internal testing for system upgrade with documented result as according to company standards and procedures.\n\nInvolved on enhancements for in-house developed programs like SQL query or update.\n\nAssist in user acceptance test and execute system deployments.\n\nManage system upgrade or new projects for applications handled by the team, according to change management and company policy\n\nPerform rotated health check and maintain the system stability and availability for local and global markets.\n\nProvide remote support in case of emergency/incidents\n\nRequirements\nDegree holder in Computer Science or related discipline(s).\n\n10 - 15 years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage\n\nWorking experience in investment bank, brokerage or system vendor is an added advantage.\n\nSound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable.\n\nExperience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable.\n\nExposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable.\n\nKnowledge in SQL, scripting and DB2 will be advantage.\n\nExperience in using bug or issue tracking systems is added advantage.\n\nGood analytical and presentation skills.\n\nGood command of written and spoken English and Chinese, fluency in Mandarin is an advantage\n\nTeam player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed.\n\nStay informed on CITIC CLSA Job Opportunities\nNot the right fit? 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