{"id":2368106,"url":"https://alion.io/job/fixspace-senior-technical-support-officer","title":"Senior Technical Support Officer","company":{"id":4422484,"name":"Fix Space Recruitment","domain":"fixspace.uk","url":"https://alion.io/company/fixspace","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":22,"currency":"GBP","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T17:02:34Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T18:56:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Senior Technical Support Officer\nTemporary Contract\nJob Details\nClient: London Borough of Hackney\nService Area: Building Control\nStart Date: 28 September 2026\nEnd Date: 12 March 2027\nDuration: Approximately 24 weeks\nNumber of Roles: 1\nWorking Pattern\nHybrid working.\nMinimum 2 days in the office.\nLocation\nHackney\nLondon\nPay\nPAYE Rate: £21.53 per hour\nJob Overview\nLondon Borough of Hackney is seeking a Senior Technical Support Officer to support the Building Control service.\nThe role will involve managing technical support functions, supporting Building Regulations application validation, initial notices, dangerous structure notices, fee calculations, financial administration, IT systems, customer enquiries and service improvement activity.\nImportant - Please Read Carefully\nThis is a Senior Technical Support Officer / Building Control Administration role.\nCandidates should have technical administration, Building Control support, regulatory administration, customer service, IT systems, financial administration and data management experience.\nCandidates must be able to work hybrid with a minimum of 2 days in the office.\nKey Responsibilities\nSupport Building Control\nManage technical support\nSupport application validation\nValidate Building Regulations applications\nValidate initial notices\nValidate amendments\nValidate dangerous structure notices\nComplete fee calculations\nComplete consultations\nRaise invoices\nChase payments\nRequest purchase orders\nUse back-office systems\nUse document management systems\nUse GIS or web systems\nProcess property enquiries\nMaintain filing systems\nRespond to customer enquiries\nSupport service improvements\nSupport technical support officers\nCollate financial data\nSupport performance data\nMaintain confidentiality\nEssential Experience & Skills\nTechnical admin experience\nBuilding Control support\nRegulatory admin experience\nApplication validation\nCustomer service skills\nFinancial administration\nInvoice/payment admin\nBack-office systems\nDocument management\nMicrosoft Office skills\nGoogle Suite skills\nData accuracy\nRecord keeping\nWritten communication\nVerbal communication\nTime management\nAttention to detail\nDeadline management\nConfidentiality awareness\nDesirable\nLocal authority experience\nBuilding Control systems\nGIS systems experience\nDangerous structures admin\nTeam support experience\nService improvement work\nPerformance data collation\nA-Level or HND education\nGCSE Maths and English\nAdditional Information\nThis is a hybrid role with a minimum of 2 days in the office.\nResponse deadline is 24 September 2026.\nMaximum submittals per agency: 3.\nDisclaimer\nOn applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.\nI acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.\nJob Reference: 138242\nScreening Questions\nBuilding Control/admin experience?\nApplication validation experience?\nBack-office/document system experience?\nInvoicing/payment admin experience?\nCustomer enquiry handling?\nCan you work 2 office days in Hackney?\nSkills: Building Control, Technical Support, Administration, Building Regulations, Application Validation, Customer Service, Invoicing, Data Management, Microsoft Office, Local 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