Technical Support Officer

Technical Support Officer

Temporary Contract

Job Details

Client: Plymouth City Council

Service Area: Bereavement Services / Operations and Development

Hours: 37 hours per week

Working Pattern:

Monday to Friday

Either 8:00am to 4:00pm or 8:30am to 4:30pm

Start Date: 06 July 2026

Duration: 12 weeks

Location

Order Location:

Weston Mill Cemetery & Crematorium

Weston Mill

Plymouth

Devon

PL2 2EP

Important Location Note:

The comments state that the role will be based at The Park, Merafield Road, Plympton, Plymouth. Candidates should be made aware of this and confirm they can travel to the required Plymouth site.

Pay

PAYE Rate: £13.26 per hour

Job Overview

Plymouth City Council is seeking a Technical Support Officer to provide customer-facing administrative and technical support within Bereavement Services.

The role will involve handling customer enquiries, processing service requests, inputting and maintaining data, preparing letters and documents, processing payments, compiling basic financial information and supporting the wider service with administrative and operational tasks.

This is a customer-facing support role requiring strong administration, Microsoft Office skills, attention to detail, confidentiality, numeracy, literacy and the ability to deal sensitively with members of the public in a bereavement services environment.

Important - Please Read Carefully

This role is within Bereavement Services, so candidates must be comfortable working in a sensitive and potentially emotional customer-facing environment.

Candidates must have administration experience, customer service experience, good Microsoft Office skills and the ability to handle confidential information accurately and professionally.

The role may involve taking payments, processing financial information, preparing documents suitable for legal purposes and supporting officers with field operations where required.

Candidates without strong admin, customer service, IT/data entry and sensitive customer-handling experience are unlikely to be considered.

Key Responsibilities

• Provide customer-facing administrative and technical support
• Act as a first point of contact for members of the public, external agencies and internal callers
• Handle customer enquiries in person, by phone, in writing and by email
• Signpost customers to appropriate services and departments
• Process service requests and client changes
• Create letters, template correspondence, emails and other documents
• Type letters, witness statements, legal notices and documents where required
• Input customer information accurately into spreadsheets, databases and IT systems
• Scan, index and process manual and electronic information
• Handle confidential information in line with data protection requirements
• Process customer financial data and card payments securely
• Compile basic financial information
• Support debt recovery activity where required
• Produce or collate statistical information
• Support managers with accurate and timely financial information
• Undertake filing, note taking, photocopying and processing of applications
• Support routine preparation for court proceedings
• Carry out DBS checks where required
• Support officers during field operations when required
• Promote services and resources through displays, posters and leaflets
• Work alone where required and follow site security procedures, including locking and unlocking buildings if needed
• Carry out general administrative duties appropriate to the grade

Essential Experience & Skills

• Experience working in administration
• Experience working in a customer-facing or customer service environment
• Experience giving information and signposting customers tactfully
• Experience dealing with customers by phone, in writing and in person
• Experience working under pressure to meet deadlines
• Experience working effectively as part of a team
• Experience taking payments and compiling basic financial information
• Experience using IT systems to collate and present statistical information
• Knowledge and proficiency using Microsoft Office, including Word, Excel and Outlook
• Ability to access reports, use spreadsheets and prepare correspondence
• Understanding of confidentiality and data protection requirements
• Awareness of Freedom of Information and equalities legislation
• Ability to process service requests and client changes
• Ability to show initiative when dealing with customer enquiries
• Ability to prioritise day-to-day tasks and manage workload effectively
• Strong interpersonal and communication skills
• Ability to engage sensitively and tactfully with customers
• Good keyboard skills for letters, spreadsheets, databases and IT systems
• Numeracy skills for calculations and data accuracy
• Literacy skills, including spelling, grammar and punctuation
• Ability to solve routine problems and assess customer needs
• Customer care skills and commitment to excellent service
• Team working skills
• Time management skills and ability to meet deadlines

Qualifications

Essential:

Two GCSEs, Grade A-C, or equivalent in English and Mathematics, or NVQ Level 2 in Business Administration, or demonstrable relevant administrative experience.

Desirable

• NVQ Level 3 in Business Administration
• Customer care qualification or training
• Relevant ICT qualification
• Basic awareness of legislation relevant to the service area
• Experience working in a complex or multi-disciplinary environment
• Experience working in a sensitive or contentious environment
• Previous local authority experience
• Previous bereavement services, cemetery, crematorium or public-facing council service experience

Additional Information

The role is customer-facing and will involve handling sensitive enquiries, information and documentation.

Interview will be held on site.

Candidate submission deadline is 04 July 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR106354