{"id":2368076,"url":"https://alion.io/job/fixspace-technical-support-officer","title":"Technical Support Officer","company":{"id":4422484,"name":"Fix Space Recruitment","domain":"fixspace.uk","url":"https://alion.io/company/fixspace","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plymouth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":13,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-12T17:02:34Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T00:45:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Technical Support Officer\nTemporary Contract\nJob Details\nClient: Plymouth City Council\nService Area: Bereavement Services / Operations and Development\nHours: 37 hours per week\nWorking Pattern:\nMonday to Friday\nEither 8:00am to 4:00pm or 8:30am to 4:30pm\nStart Date: 06 July 2026\nDuration: 12 weeks\nLocation\nOrder Location:\nWeston Mill Cemetery & Crematorium\nWeston Mill\nPlymouth\nDevon\nPL2 2EP\nImportant Location Note:\nThe comments state that the role will be based at The Park, Merafield Road, Plympton, Plymouth. Candidates should be made aware of this and confirm they can travel to the required Plymouth site.\nPay\nPAYE Rate: £13.26 per hour\nJob Overview\nPlymouth City Council is seeking a Technical Support Officer to provide customer-facing administrative and technical support within Bereavement Services.\nThe role will involve handling customer enquiries, processing service requests, inputting and maintaining data, preparing letters and documents, processing payments, compiling basic financial information and supporting the wider service with administrative and operational tasks.\nThis is a customer-facing support role requiring strong administration, Microsoft Office skills, attention to detail, confidentiality, numeracy, literacy and the ability to deal sensitively with members of the public in a bereavement services environment.\nImportant - Please Read Carefully\nThis role is within Bereavement Services, so candidates must be comfortable working in a sensitive and potentially emotional customer-facing environment.\nCandidates must have administration experience, customer service experience, good Microsoft Office skills and the ability to handle confidential information accurately and professionally.\nThe role may involve taking payments, processing financial information, preparing documents suitable for legal purposes and supporting officers with field operations where required.\nCandidates without strong admin, customer service, IT/data entry and sensitive customer-handling experience are unlikely to be considered.\nKey Responsibilities\nProvide customer-facing administrative and technical support\nAct as a first point of contact for members of the public, external agencies and internal callers\nHandle customer enquiries in person, by phone, in writing and by email\nSignpost customers to appropriate services and departments\nProcess service requests and client changes\nCreate letters, template correspondence, emails and other documents\nType letters, witness statements, legal notices and documents where required\nInput customer information accurately into spreadsheets, databases and IT systems\nScan, index and process manual and electronic information\nHandle confidential information in line with data protection requirements\nProcess customer financial data and card payments securely\nCompile basic financial information\nSupport debt recovery activity where required\nProduce or collate statistical information\nSupport managers with accurate and timely financial information\nUndertake filing, note taking, photocopying and processing of applications\nSupport routine preparation for court proceedings\nCarry out DBS checks where required\nSupport officers during field operations when required\nPromote services and resources through displays, posters and leaflets\nWork alone where required and follow site security procedures, including locking and unlocking buildings if needed\nCarry out general administrative duties appropriate to the grade\nEssential Experience & Skills\nExperience working in administration\nExperience working in a customer-facing or customer service environment\nExperience giving information and signposting customers tactfully\nExperience dealing with customers by phone, in writing and in person\nExperience working under pressure to meet deadlines\nExperience working effectively as part of a team\nExperience taking payments and compiling basic financial information\nExperience using IT systems to collate and present statistical information\nKnowledge and proficiency using Microsoft Office, including Word, Excel and Outlook\nAbility to access reports, use spreadsheets and prepare correspondence\nUnderstanding of confidentiality and data protection requirements\nAwareness of Freedom of Information and equalities legislation\nAbility to process service requests and client changes\nAbility to show initiative when dealing with customer enquiries\nAbility to prioritise day-to-day tasks and manage workload effectively\nStrong interpersonal and communication skills\nAbility to engage sensitively and tactfully with customers\nGood keyboard skills for letters, spreadsheets, databases and IT systems\nNumeracy skills for calculations and data accuracy\nLiteracy skills, including spelling, grammar and punctuation\nAbility to solve routine problems and assess customer needs\nCustomer care skills and commitment to excellent service\nTeam working skills\nTime management skills and ability to meet deadlines\nQualifications\nEssential:\nTwo GCSEs, Grade A-C, or equivalent in English and Mathematics, or NVQ Level 2 in Business Administration, or demonstrable relevant administrative experience.\nDesirable\nNVQ Level 3 in Business Administration\nCustomer care qualification or training\nRelevant ICT qualification\nBasic awareness of legislation relevant to the service area\nExperience working in a complex or multi-disciplinary environment\nExperience working in a sensitive or contentious environment\nPrevious local authority experience\nPrevious bereavement services, cemetery, crematorium or public-facing council service experience\nAdditional Information\nThe role is customer-facing and will involve handling sensitive enquiries, information and documentation.\nInterview will be held on site.\nCandidate submission deadline is 04 July 2026.\nDisclaimer\nOn applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.\nI acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.\nJob Reference\nOR106354","description_format":"text","description_chars":6106,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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