{"id":3645777,"url":"https://alion.io/job/fixxly-product-lead-customer-experience","title":"Product Lead - Customer Experience","company":{"id":4394332,"name":"Fixxly","domain":"fixxly.in","url":"https://alion.io/company/fixxly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-02T22:35:15Z","employer_posted_date":null,"last_verified_at":"2026-11-02T22:35:15Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Responsibilities: \nCustomer understanding. Spend time with contractors at sites and stores. Watch how they build material lists, search, compare, order, and resolve problems. Turn field observations, support feedback, and funnel data into clear priorities.\nDiscovery and selection. Make discovery, search, and product selection work for long material lists, familiar trade terms, variants, and units. Design visual, low-typing journeys with clear specifications, quantities, and prices for varied digital comfort. Use contractor research to decide where regional languages or voices improve the experience.\nAvailability and delivery promises. Ensure the app reflects serviceable stock, correct Express eligibility, and realistic delivery slots. Work with store and last-mile teams to validate the underlying rules, order release, and execution against the promise shown to customers.\nCart, offers, and payment. Make pricing, delivery charges, eligible discounts, cashback, and rewards easy to understand. Apply eligible offers automatically where appropriate and remove friction from login, cart, checkout, and payment recovery.\nAfter the order. Give customers clear order status, useful tracking, and a simple way to handle delays, missing items, cancellations, and refunds. Make reordering reliable with current price, stock, and delivery checks.\nMeasurement and experiments. Own the journey's event tracking, funnel definitions, and dashboards. Diagnose drop-offs, test improvements, and measure their effect on fulfilled orders and repeat purchases, with margin and service-quality guardrails.\nDelivery of the roadmap. Keep one prioritized customer-experience backlog. Write clear requirements and acceptance criteria, resolve cross-functional dependencies, test real ordering scenarios, and verify performance after release. Own relevant web and WhatsApp handoffs so customers can continue their journey.\n\nWhat You'll Be Measured On: \nMore contractors completing their first order and returning to place subsequent orders.\nBetter search-to-cart and checkout conversion, with fewer failed payments and abandoned orders.\nFewer wrong-item or quantity mistakes, stock mismatches, misleading delivery promises, and avoidable support contacts.\nA reliable view of the funnel and a steady pace of shipped, measured improvements. Targets will be agreed upon from a verified baseline.\n\nRequirements: \nHands-on product experience in quick commerce, or a proven track record of designing customer experiences for India 2/India 3 consumers. You can show what you personally shipped and how it improved conversion, repeat usage, or reliability.\nStrong product and UX judgement; you can simplify complex catalogues, specifications, pricing, and fulfilment choices.\nData-native. Comfortable with event-level data, funnel and cohort analysis, and experiments; you challenge incomplete or misleading metrics.\nHands-on with designers and engineers, from customer problem and prioritization through QA, launch, and post-release learning.\nWilling to spend time with contractors and operating teams, make decisions with imperfect information, and follow problems through to resolution.\nSkills\nAnalytics, Cohort, Experimentation, Funnel, Product, UX, User Experience","description_format":"text","description_chars":3248,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T22:35:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["seen:2","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/fixxly-product-lead-customer-experience","json_url":"https://alion.io/job/fixxly-product-lead-customer-experience.json","meta":{"generated_at":"2026-11-05T22:03:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2573,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4394332},"rest":"https://alion.io/mcp/rest/get_company?id=4394332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffixxly-product-lead-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffixxly-product-lead-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffixxly-product-lead-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fixxly-product-lead-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffixxly-product-lead-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3645777}},{"tool":"search_jobs","arguments":{"company":"fixxly.in","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3645777},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}