{"id":3007815,"url":"https://alion.io/job/flad-architects-computer-support-specialist","title":"Computer Support Specialist","company":{"id":2179073,"name":"Flad Architects","domain":"flad.com","url":"https://alion.io/company/flad-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T14:24:58Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T01:48:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nIf you enjoy solving complex challenges in a collaborative environment that celebrates each person’s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices, looking to hire a Computer Support Specialist to work in our Madison, WI office. This role will handle Service Desk calls and tickets and provide basic or intermediate technical support on troubleshooting problems and standard software applications, escalating issues as needed. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people’s lives.\nHow will your days be spent\nAnswer, respond, resolve, and log Service Desk calls and tickets. \nAttempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications. \nEscalate Service Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.\nInstall end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.\nProvide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.\nConduct IT orientation for new employees and provide user training on supported systems as requested.\nPerform scheduled rotation of routine technical support duties including Help Desk, after-hours pager, etc. \nWhat you bring to this role\nExperience:\nMinimum of one year of relevant help desk or IT service desk and end-user support experience required. Two or more years preferred.\nMinimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required. \nMinimum of one year performing application support required. \nFamiliarity with AutoCAD, Revit, and desktop publishing/design applications preferred.\nMinimum one year experience with Intel-based desktop and laptop hardware required.\nFamiliarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.\nPractical experience with recent Apple hardware and software preferred.\nMinimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network required.\nAvailability to work on-site during Flad's business hours of 8:00 am to 5:00 pm is required.\nEducation:\nMinimum two-year technology degree required.\nFlad offers a wide range of benefits including:\nHealth, dental, and vision insurance\nGenerous paid time off and paid holidays\nFinancial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection - life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)\nContinuing education and career development - internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement \nHybrid work environment\nFlad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.\nIf you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at .","description_format":"text","description_chars":3646,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Architecture"],"lifecycle":[{"event":"open","at":"2026-10-21T14:24:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/flad-architects-computer-support-specialist","json_url":"https://alion.io/job/flad-architects-computer-support-specialist.json","meta":{"generated_at":"2026-10-23T04:34:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7484,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2179073},"rest":"https://alion.io/mcp/rest/get_company?id=2179073"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflad-architects-computer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflad-architects-computer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflad-architects-computer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flad-architects-computer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflad-architects-computer-support-specialist"}]}