{"id":2053598,"url":"https://alion.io/job/flagger-force-operations-support-specialist-monday-friday-12pm-9pm","title":"Operations Support Specialist (Monday- Friday 12pm-9pm)","company":{"id":2407184,"name":"Flagger Force","domain":"flaggerforce.com","url":"https://alion.io/company/flaggerforce","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hummelstown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2645},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:37:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-27T10:15:39Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Overview\nThe Operation Support Specialist position is primarily responsible for meeting client demand through effective dispatch and job support while acting in accordance with company values vision and mission.\nResponsibilities\nUnderstand and apply all Standard Operating Procedures (SOPs) to daily tasks. \nBuild and maintain positive relationships with Field Leadership for the best possible client experience. \nCapture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable \nExhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues. \nDemonstrate ability to work quickly and accurately during times of Storm Response \nMaintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff \nMonitor, capture, and share information using internal software and systems. \nUtilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders. \nWork cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work. \nUnderstand the basics of different workzones, including how to identify necessary equipment and staffing. \nUnderstand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients. \nKeep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.). \nUnderstand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status \nExhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges. \nThorough understanding of client impacts including severity, client notifications, and documentation. \nAccurately relay information to/from field employees, field leadership, clients, management, and safety personnel. \nKnowledge of company footprint and core/noncore/mobilization areas. \nIn addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required. Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues. \nWhat Flagger Force Offers:\nMedical, vision and dental insurance\n401k w/company match\nGenerous paid time off\nOn-site fitness facility\nPaid holidays\nHealth savings account\nCompany paid benefits (long term disability and basic life/AD&D)\nEmployee assistance program\nTuition and education assistance\nEmployee appreciation events\nGiving back to the communities we serve through paid volunteer time off\nProfessional development opportunities\nQualifications\nHigh School Diploma \nOne (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.) \nStrong written and verbal communication skills \nPrioritization \nProblem Solving \nDispatching \nCritical Thinking \nDecision Making \nActive Listening \nInterpersonal Skills \nSteel toed boots or the ability to obtain prior to employment. \nPreferred Education and Experience:\n· Associate's degree\n· One (1)+ Year in a customer service or operations role\nFlagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.\nFlagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees. \nFlagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law\nEducation\nHigh School Diploma","description_format":"text","description_chars":4751,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Education assistance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-07T22:37:11Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.619,"p_room":0.55,"age_days":19,"expected_fill_days":15,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/flagger-force-operations-support-specialist-monday-friday-12pm-9pm","json_url":"https://alion.io/job/flagger-force-operations-support-specialist-monday-friday-12pm-9pm.json","meta":{"generated_at":"2026-10-27T13:04:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2407184},"rest":"https://alion.io/mcp/rest/get_company?id=2407184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflagger-force-operations-support-specialist-monday-friday-12pm-9pm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflagger-force-operations-support-specialist-monday-friday-12pm-9pm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflagger-force-operations-support-specialist-monday-friday-12pm-9pm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flagger-force-operations-support-specialist-monday-friday-12pm-9pm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflagger-force-operations-support-specialist-monday-friday-12pm-9pm"}]}