{"id":1759057,"url":"https://alion.io/job/flagship-facility-services-pm-catering-captain","title":"PM Catering Captain","company":{"id":2225871,"name":"Flagship Facility Services","domain":"flagshipinc.com","url":"https://alion.io/company/flagshipinc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":61,"open_postings":123,"ghost_share":0.642,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-11T08:45:31Z","board_verified":false,"closed_at":"2026-10-11T08:45:31Z","days_open":26,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":26},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nCheck out a day in the life of Front of House team member here\nThe pay rate or range for this position is: $38.00 per hour38.00 per hourJob Summary\nThe Catering Captain is responsible for executing exceptional hospitality and catering services across meetings, executive dining functions, client events, conferences, receptions, workplace hospitality programs, and special events. This role serves as the primary onsite lead during catered events while partnering closely with the Catering Manager to ensure flawless execution, exceptional guest experiences, and client satisfaction.The Catering Captain embodies luxury hospitality principles found in premier hospitality organizations such as The Ritz-Carlton, Waldorf Astoria, Four Seasons, St. Regis, and other world-class service environments. This position requires exceptional attention to detail, a guest-first mentality, impeccable presentation standards, and the ability to anticipate guest needs while delivering seamless service in a fast-paced corporate dining environment.\nThe Catering Captain serves as a hospitality ambassador for both the client and Flagship Culinary Services. Success in this role requires professionalism, ownership, a sense of urgency, and an unwavering commitment to creating memorable guest experiences while maintaining the highest standards of service, food safety, and operational excellence.\nJob Description\nBenefits/Perks:\nNo Weekends\n\nMonday to Friday: 12:00PM - 8:30 PM\n\nSnacks and meals provided during shifts\n\nMedical, Dental, and Vision Insurance\n\n13 paid holidays\n\n401K with match\n\nVacation and Sick days\n\nESSENTIAL FUNCTIONS\nOwns catering event execution from setup through service and breakdown, ensuring seamless hospitality experiences and operational excellence.\nServes as the primary onsite lead during catering functions, executive meetings, VIP visits, and workplace hospitality events.\nDelivers elevated hospitality and service standards modeled after luxury hotel and conference service environments.\nMaintains accountability for catering presentation standards, room readiness, food displays, beverage stations, signage, and event aesthetics.\nConducts event walkthroughs and quality checks prior to guest arrival to ensure complete readiness and execution.\nEnsures all catering orders are delivered accurately, on time, and according to established service specifications and guest expectations.\nAnticipates guest needs and proactively resolves service opportunities before they impact the guest experience.\nSupports executive dining, client meetings, board meetings, town halls, receptions, conferences, and special events.\nPartners closely with the Catering Manager, Culinary Team, Workplace Experience, Facilities, Security, and Operations teams to ensure successful event execution.\nDrives a Guest First culture through professionalism, engagement, responsiveness, and superior hospitality.\nMaintains strong relationships with clients, executive assistants, event planners, and stakeholders while serving as a trusted hospitality partner.\nEnsures compliance with food safety, sanitation, HACCP, allergen management, EHS requirements, and workplace safety standards.\nMonitors food quality, presentation, temperatures, replenishment levels, cleanliness, and guest satisfaction throughout service.\nMaintains catering inventories, including linens, smallwares, beverage equipment, serviceware, display pieces, and hospitality supplies.\nSupports inventory control processes, product replenishment, ordering requests, equipment organization, and storage standards.\nUtilizes catering software, digital communication tools, reporting platforms, and client-supported technology to support operational execution and communication.\nAssists the Catering Manager with onboarding, training, and reinforcement of service standards, hospitality expectations, and catering procedures.\nMaintains a strong and intentional floor presence during events, making real-time decisions to ensure service continuity and guest satisfaction.\nAddresses operational and safety concerns proactively, ensuring timely resolution and adherence to all company and client standards.\nDemonstrates exceptional attention to detail, ensuring all hospitality experiences reflect luxury service standards.\nMaintains flexibility to support events scheduled during early mornings, evenings, weekends, and holidays based on business needs.\nOther duties as assigned.\nNOTE: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks which are illustrative ONLY and are not a comprehensive listing of all functions and tasks performed or assigned by this position.\nKNOWLEDGE AND SKILLS\nExceptional hospitality and guest service skills.\nInterpersonal and organizational skills.\nLuxury hotel, banquet, catering, conference services, or corporate hospitality experience preferred.\nSense of urgency.\nExcellent verbal communication skills.\nExcellent multitasking and prioritization abilities.\nExceptional customer service skills.\nProfessional appearance and polished demeanor.\nStrong attention to detail and presentation standards.\nAbility to move throughout meeting spaces, cafés, dining rooms, conference centers, and kitchens.\nKnowledge of food safety and sanitation practices in the workplace.\nAbility to anticipate guest needs and proactively deliver solutions.\nStrong problem-solving and decision-making abilities.\nWorking knowledge of catering operations, banquet service, conference services, and executive hospitality.\nProficiency with digital communication platforms, catering systems, and workplace technology tools.\nEDUCATION AND WORK EXPERIENCE\nHigh school diploma or GED required.\nHospitality Management, Hotel Management, Culinary Arts, Event Management, or related education preferred.\n3+ years of experience in catering, conference services, luxury hospitality, executive dining, fine dining, workplace hospitality, or customer service environments.\nExperience supporting high-profile clients, executives, VIP functions, or luxury hospitality operations strongly preferred.\nWORK ENVIRONMENT\nFast-paced hospitality and dining environment in which interruptions are considered normal.\nHigh sense of urgency.\nModerate to high noise level.\nExposure to cleaning chemicals and sanitizing agents used in kitchen and hospitality operations.\nSlippery and uneven surfaces may be encountered.\nFrequent movement between kitchens, meeting spaces, dining environments, and event venues.\nEnvironmental demands include hot surfaces, food service equipment, beverage equipment, catering carts, and transportation equipment.\nEarly morning, evening, weekend, and holiday work may be required based on business and event needs.\nREQUIREMENTS\nMust have and maintain an active Food Handler Certification (ServSafe and/or other local state-required certification) and adhere to local food handler requirements.\nAbility to lift and carry up to 40 pounds.\nAbility to safely push and maneuver catering carts, equipment, and event materials.\nMaintain exceptional standards of attendance, punctuality, professionalism, and appearance.\nDemonstrate a commitment to world-class hospitality, guest service excellence, and client satisfaction.\nAbility to work flexible schedules based on catering and event demands.\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nWork Authorization\nAuthorized to work in the U.S.\nEqual Employment Opportunity Employer\nFlagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\nWe also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Americans with Disabilities Act\nUnder the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!","description_format":"text","description_chars":8801,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Real Estate","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-03T12:00:49Z"},{"event":"close","at":"2026-10-11T08:45:31Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":76000,"is_top_pay":false},"html_url":"https://alion.io/job/flagship-facility-services-pm-catering-captain","json_url":"https://alion.io/job/flagship-facility-services-pm-catering-captain.json","meta":{"generated_at":"2026-10-11T20:32:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2225871},"rest":"https://alion.io/mcp/rest/get_company?id=2225871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflagship-facility-services-pm-catering-captain"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflagship-facility-services-pm-catering-captain"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflagship-facility-services-pm-catering-captain"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flagship-facility-services-pm-catering-captain\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflagship-facility-services-pm-catering-captain"}]}