{"id":3493622,"url":"https://alion.io/job/flagship-housing-customer-service-advisor","title":"Customer Service Advisor","company":{"id":721860,"name":"Flagship Housing","domain":"flagship-housing.co.uk","url":"https://alion.io/company/flagship-housing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dereham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T11:56:55Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T12:49:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Would you like to join us on a mission to tackle the housing crisis in the East of England?\nHere at Bromford Flagship Livewest, we're a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.\nWe're all about our people and our customers. We live and breathe our values - Customer Driven, Ambitious, All In and delivering top-notch customer service.\nWe’re currently recruiting for a number of full-time Customer Service Advisors with a variety of shift patterns.\nLocation: Dereham office, Office Based.\nHybrid working opportunities may be considered after 6 months of employment\nWorking hours: Monday to Friday, 08:00-13:30.\nThis is a part time opportunity\nWhat You'll be Doing\nAs a Customer Service Advisor, you’ll deliver compassionate, accurate, and timely support across phone, email, and live chat. You’ll handle a wide range of queries often related to housing, repairs, and sensitive personal circumstances with empathy and professionalism. You’ll take ownership of each interaction, listen actively, and provide clear resolutions, helping build trust and confidence in our services.\nPlease see the attached The Customer Services Advisor The Part I Play Statement, for further information on the role and its responsibilities.\nApplications are welcomed for the role of Customer Service Advisor from people with experience working in a customer service role, ideally in a contact centre or similar environment.\nWhat We Offer\nIn return for your hard work, we offer a competitive salary and a benefits package that includes:\n25 days annual leave, with the ability to buy and sell leave.\n\nAccess to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.\n\nDeath in Service Benefit.\n\nCompany Sick Pay.\n\nand that’s not all! We’re also proud to offer:\nOpportunities for development (including apprenticeships, our Academy, and various training options).\n\nHealth and well-being programs and initiatives.\n\nEmpowerment (we give you the tools and systems to make the right decisions for resolving issues).\n\nA Leadership Team that inspires, develops, and supports you.\n\nPlease click here, to see the full list of benefits for this job.\nHow to Apply\nTo apply please click \" apply online \" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.\nIf you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.\nIf you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.\nPlease note: Interviews will be in a group assessment centre format, this will include a team based task, a written element and a shortened traditional interview. You will need to allow up to 2 hours for interview if shortlisted.\nAdditional Information\nClosing Date: 15th November 2026 (Midnight)\nApplications may be reviewed, and candidates invited to interview ahead of the close date.\nWe regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.\nNo Agencies please.\nAbout Us\nFlagship is part of Bromford Flagship Livewest. We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. 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