{"id":3064273,"url":"https://alion.io/job/flai-implementation-manager","title":"Implementation Manager","company":{"id":674636,"name":"Flai","domain":"useflai.com","url":"https://alion.io/company/useflai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T04:20:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T23:58:17Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Location: Remote, US · 50% travel\nAbout Flai\nAI has transformed B2B SaaS, but it has struggled to reach the real-world industries that shape our lives. Flai is building the leading AI-native service CRM for car dealerships.\nAuto dealerships are a $1.3 trillion industry and sell 96% of the 16 million new cars sold each year. Yet they still run on outdated systems and manual processes, and they spend $36B a year on operations. That’s our opportunity.\nFlai is live in many hundreds of dealerships across the U.S., including more than 20% of the top 50 dealer groups. We work closely with OEMs and distributors too, and Toyota Ventures is one of our largest investors. We’ve raised over $33M from leading VCs, including First Round Capital, Toyota Ventures, Y Combinator, Innovation Endeavors, SV Angel and Liquid 2.\nWe’ve grown very fast with a small, scrappy team, and we keep moving at that pace.\nRole Overview\nWe’re hiring an Implementation Manager to own the moment a dealership goes from signed to live on Flai. You’ll be in stores more weeks than not. You’ll connect Flai to the DMS, configure our AI for how each service department actually runs, train advisors, techs, and BDC teams, and stand on the service drive on launch day. You’ll work directly with the founding team. Each launch you run will feed into how we roll out across hundreds of new rooftops and OEM programs.\nWhat You’ll Do\nOwn launches end to end: Run every go-live from kickoff to hand-off, across single rooftops and multi-store groups. You own the timeline, the integrations, the configuration, the training and launch day itself.\n\nBe on-site when it matters: Travel to dealerships for go-lives, training and post-launch tune-ups. Get to know the service drive, the BDC and the people who run them.\n\nMake the integrations work: Coordinate DMS and scheduler connections (Tekion, CDK, Reynolds, Dealertrack, Xtime, Dealer-FX, myKaarma and others), along with phone systems and data mapping. Troubleshoot alongside engineering until everything runs cleanly.\n\nConfigure Flai for each store: Turn each dealership’s hours, menus, op codes, routing rules and appointment workflow into a setup that works on day one.\n\nTrain for adoption, not attendance: Train service advisors, BDC agents, service managers and fixed ops directors until Flai is part of how they work every day.\n\nHit launch metrics: Own time-to-live, early adoption, and first-30-day results.\n\nHand off cleanly: Pass healthy, live accounts to Customer Success with clear notes, open items and a baseline of results.\n\nScale group and OEM rollouts: Plan and run phased rollouts across dealer groups and OEM-backed programs. Sequence stores, coordinate stakeholders and keep a dozen launches moving at once.\n\nSharpen the playbook: Follow Flai’s implementation process rigorously, and help improve it based on what you learn in each store.\n\nFeed the product team: Bring back what you see in dealerships, such as integration gaps, workflow edge cases and recurring requests, so it shapes what we build next.\n\nMust Have\nDealer implementation experience: 3+ years launching software in dealerships, ideally service-side: schedulers, DMS, or service lane tools.\n\nFixed ops fluency: You know how a service department runs, from the appointment to the write-up to the RO, and you can speak advisors’ language. Dealership experience is a big plus.\n\nWilling to travel: You’re comfortable traveling >50% of the time, often on short notice, to dealerships across the U.S.\n\nTechnical comfort: You’re at ease with integrations, data mapping, configuration and troubleshooting, and you can work productively with engineers.\n\nProject discipline: You keep timelines tight, track every open item and manage several launches at once without anything slipping.\n\nStrong trainer and communicator: You can command a room of advisors at 7am, run a clean kickoff with a GM, and write follow-ups people actually read.\n\nHigh ownership: A launch isn’t done until the store is using Flai and seeing results. You stay on it until then.\n\nExcited to be early: You want to help build something at its earliest stage and are energized by a process that’s still evolving.\n\nWhy Flai\nThis is about as early as it gets. We have real traction, customers who love the product, and investors who’ve backed some of the best companies in the world betting big on us. You’ll be part of one of the most exciting build-outs in AI right now, in an industry that’s about to look completely different because of what we’re building. The launches you run over the next 12 months will set the standard for how Flai goes live in every store after them. We move fast and we have fun doing it. Come be part of the story while it’s still being written.\nWhat We Offer\n$80k-130k OTE depending on experience\n\nEquity\n\nTravel expenses covered\n\nFull benefits including medical, dental and vision\n\nFlexible PTO\n\nA small, high-trust, fast-moving team that has a good time building something real","description_format":"text","description_chars":4968,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce"],"lifecycle":[{"event":"open","at":"2026-10-22T07:23:45Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":1,"age_days":10,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/flai-implementation-manager","json_url":"https://alion.io/job/flai-implementation-manager.json","meta":{"generated_at":"2026-11-02T03:03:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4567,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674636},"rest":"https://alion.io/mcp/rest/get_company?id=674636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflai-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflai-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflai-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flai-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflai-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3064273}},{"tool":"search_jobs","arguments":{"company":"useflai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3064273},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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