{"id":3054630,"url":"https://alion.io/job/flair-tm-general-manager-2","title":"General Manager","company":{"id":3831969,"name":"Flair TM","domain":"flairtm.com","url":"https://alion.io/company/flair-tm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"C","score":60,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0.6,"time_to_fill_p50_days":9,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":720000,"max":840000,"currency":"ZAR","period":"year","gross":null,"usd_annual":51440},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T01:29:34Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T01:29:34Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Key Responsibilities\nStrategic Leadership & Business Management\nProvide overall leadership and direction across casino and hospitality operations.\nDevelop, implement and monitor business plans aligned with organisational objectives.\nTranslate strategic goals into measurable operational targets.\nEnsure effective implementation of company policies, procedures and operational standards.\nDrive productivity, profitability and business performance.\nIdentify opportunities to improve operational efficiencies and service delivery.\nMaintain consistent standards across all business functions.\nFinancial Management, Budgeting & ProfitabilityDevelop and manage annual business plans and operational budgets.\nTake accountability for financial performance and operational profitability.\nMonitor expenditure, operating costs and budget performance.\nIdentify opportunities for cost optimisation and improved productivity.\nEnsure effective financial controls and responsible resource allocation.\nMonitor departmental financial performance and address operational variances.\nSupport sustainable business performance through commercially sound decision-making.\nCasino Operations & Gaming ComplianceOversee the effective management of casino operations.\nEnsure compliance with applicable gaming regulations and operational requirements.\nMaintain appropriate governance, internal controls and operational procedures.\nPromote a culture of accountability, ethical conduct and regulatory compliance.\nMonitor operational risks and ensure corrective action is taken when required.\nEnsure consistent implementation of approved company policies and standards.\nCustomer Experience & Hospitality ExcellenceDrive exceptional customer service across the operation.\nEnsure products, services and employees contribute positively to the overall guest experience.\nMaintain high standards of customer relations and service delivery.\nMonitor customer satisfaction and identify opportunities for improvement.\nFoster a customer-focused culture throughout the business.\nEnsure operational standards support a consistently positive customer experience.\nPeople Leadership & Organisational DevelopmentLead and manage departmental managers, supervisors and operational teams.\nEstablish a positive, professional and high-performance working environment.\nAttract, develop and retain talented employees.\nPromote employee engagement, accountability and teamwork.\nProvide leadership, coaching and guidance to management teams.\nEnsure effective delegation and performance management.\nDevelop a culture where employees take pride in the organisation and the service they deliver.\nOperational Excellence & Performance ManagementOversee the effective coordination of daily business operations.\nEnsure departmental activities align with strategic and operational objectives.\nMonitor productivity, service standards and overall business performance.\nMaintain strong administrative and organisational controls.\nIdentify operational challenges and implement practical solutions.\nEnsure consistent delivery of high-quality operational standards.\nDrive collaboration between departments and management teams.\nQualifications & Experience\nTo be considered for this opportunity, candidates should demonstrate:\nA relevant formal qualification or extensive managerial experience.\nExtensive experience across multiple areas of business management.\nStrong expertise in at least one of the following disciplines: Finance, Law or Human Resources, together with working knowledge of the other two.\nA proven track record in the effective management of business operations and employees.\nDemonstrated experience leading operations through subordinate managers and supervisors.\nStrong financial management and budgeting capabilities.\nExcellent organisational, administrative and leadership skills.\nProven ability to drive productivity, operational efficiency and business performance.\nStrong customer service and stakeholder management capabilities.\nAbility to consistently deliver high operational standards.\nHighly Relevant Industry Experience\nCandidates with senior management experience in the following environments may have relevant transferable expertise:\nCasino Management | Gaming Operations | Hospitality Management | Hotel Operations | Entertainment Operations | Integrated Hospitality & Gaming Operations | Large-Scale Leisure Operations | Multi-Department Business Management\nExperience within a regulated gaming environment will be particularly relevant given the role's responsibility for gaming compliance.\nLeadership Competencies\n\nThe ideal candidate will demonstrate:\nExecutive and strategic leadership\nCommercial and financial acumen\nBusiness planning and budget management\nOperational performance management\nCasino and gaming compliance awareness\nPeople leadership and employee development\nCustomer experience management\nGovernance and risk awareness\nDecision-making and problem-solving\nStrong communication and interpersonal skills\nOrganisational and administrative excellence\nAbility to manage multidisciplinary teams\nA results-driven, accountable leadership style\nRelevant Job Titles\nCandidates may currently be working as:\nCasino General Manager | General Manager - Casino Operations | Gaming General Manager | Casino Operations Manager | Senior Operations Manager | Hospitality General Manager | Hotel General Manager | Resort General Manager | Entertainment Operations General Manager | Business Unit General Manager | Executive Operations Manager | Director of Operations | Senior Hospitality Operations Executive\nWhy Consider This Opportunity?\n\nThis position offers an opportunity to take responsibility for a complex, customer-focused operation where strategic leadership, financial performance, people management and operational excellence are essential.\nYou will have the opportunity to lead experienced management teams, influence business performance, develop employees and contribute to a high-quality hospitality and entertainment 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