{"id":4279601,"url":"https://alion.io/job/flair-tm-operations-manager","title":"Operations Manager","company":{"id":3831969,"name":"Flair TM","domain":"flairtm.com","url":"https://alion.io/company/flair-tm","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":57,"open_postings":11,"ghost_share":0.636,"stale_share":0,"repost_share":0.636,"time_to_fill_p50_days":9,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"SUMMARY:\n\n Operations Manager – Commercial & Retail Property | Cape Town\n\nLead Property Operations. Drive Performance. Deliver Operational Excellence.\n\nAre you an experienced Operations Manager, Centre Manager, Commercial Property Manager or Facilities Manager with a strong background in managing commercial, industrial and retail properties?\n\nA leading Property Development and Property Management Company is seeking an experienced, hands-on Operations Manager / Centre Manager to oversee the operational performance of a property portfolio in Cape Town, Western Cape.\n\nThe role requires broader commercial & retail property management capabilities, with particular emphasis on facilities management, hard and soft services, HVAC, statutory compliance, tenant relations, contractor management and operational budgeting.\n\nWe are looking for a commercially aware property professional who can maintain high building standards, manage service providers, resolve tenant issues and ensure that properties remain safe, compliant, efficient and well maintained.\n\nAbout the Role\nAs the Operations Manager, you will take responsibility for the day-to-day operational management of the allocated property portfolio.\n\nYou will oversee building maintenance, HVAC systems, facilities management, soft services, contractor performance, tenant relationships, health and safety compliance, operational budgets and property inspections.\n\nWorking closely with the Property Management and Leasing teams, you will ensure that all properties operate efficiently, comply with statutory requirements and deliver excellent service to tenants, customers and stakeholders.\n\nThe successful candidate must be comfortable managing multiple properties, coordinating technical and operational services, resolving complex building-related issues and maintaining strong relationships with tenants and service providers.\n\n POSITION INFO:\n\n Key Responsibilities\nCommercial & Retail Property Operations\nOversee the daily operational management of the allocated commercial and retail properties.\nManage the operational performance of two established shopping centres.\nConduct regular property inspections and identify operational risks.\nEnsure buildings, common areas and facilities are maintained to high standards.\nCoordinate operational activities across multiple properties.\nImplement property management procedures and operational standards.\nMonitor building condition, service delivery and maintenance requirements.\nIdentify opportunities to improve operational efficiency and tenant satisfaction.\nSupport the long-term preservation and performance of the property assets.\nHard Facilities Management & Building Maintenance\nOversee planned preventative and reactive maintenance programmes.\nCoordinate maintenance of building infrastructure, plant and equipment.\nManage technical contractors and specialist maintenance providers.\nMonitor the condition and performance of electrical, plumbing and mechanical systems.\nEnsure maintenance requests and building defects are resolved within agreed timeframes.\nOversee building repairs, refurbishments and maintenance projects.\nMaintain accurate maintenance schedules, records and service reports.\nEnsure critical building services remain operational and properly maintained.\nMonitor contractor workmanship, maintenance costs and service quality.\nHVAC & Technical Building Systems\nOversee the maintenance and servicing of Heating, Ventilation and Air Conditioning (HVAC) systems.\nCoordinate HVAC contractors and specialist service providers.\nEnsure preventative maintenance schedules are implemented.\nMonitor air-conditioning performance and respond to technical faults.\nCoordinate repairs and replacement requirements for HVAC equipment.\nEnsure HVAC servicing and maintenance comply with applicable safety and operational standards.\nIdentify recurring technical problems and implement corrective actions.\nMonitor maintenance expenditure and contractor performance.\nSoft Services & Contractor Management\nManage cleaning, security, hygiene, pest control, landscaping and waste management services.\nEnsure common areas, ablution facilities and public spaces are clean, safe and well maintained.\nOversee soft services contractors and monitor service delivery.\nManage contractor performance against agreed Service Level Agreements (SLAs).\nConduct regular inspections and address service delivery shortcomings.\nReview contractor performance, costs and operational effectiveness.\nCoordinate service providers across the property portfolio.\nEnsure contractors comply with company policies, safety requirements and contractual obligations.\nTenant Management & Stakeholder Relations\nBuild and maintain strong professional relationships with commercial and retail tenants.\nAct as a key contact for tenant operational queries and building-related concerns.\nResolve tenant complaints and escalated maintenance issues.\nCoordinate tenant fit-outs, alterations and occupation handovers.\nSupport tenant onboarding and leasing administration.\nMonitor compliance with operational provisions of lease agreements.\nWork closely with Property Managers and Leasing teams on tenant requirements.\nPromote tenant retention through effective communication and service delivery.\nMaintain positive relationships with landlords, contractors and other stakeholders.\nHealth, Safety, SHEQ & Statutory Compliance\nEnsure compliance with the Occupational Health and Safety Act (OHS) and applicable regulations.\nMonitor compliance with relevant building, fire safety and statutory requirements.\nConduct routine health and safety inspections.\nCoordinate risk assessments and implement corrective actions.\nMaintain accurate SHEQ documentation, compliance records and inspection reports.\nEnsure contractors meet health and safety requirements.\nMonitor fire detection, fire protection and emergency preparedness procedures.\nCoordinate statutory inspections and required compliance certifications.\nIdentify, report and mitigate operational and safety risks.\nMaintain audit readiness and ensure compliance issues are addressed promptly.\nFinancial Management & Operational Budgets\nPrepare and manage property operational and maintenance budgets.\nMonitor monthly expenditure and operating cost variances.\nControl maintenance and facilities management expenditure.\nReview quotations, contractor invoices and supplier costs.\nIdentify cost-saving opportunities without compromising service quality.\nAssist with annual budgeting and financial forecasting.\nMonitor expenditure against approved budgets.\nProvide accurate financial information and operational cost reports.\nSupport effective procurement and cost-control procedures.\nLeasing Support & Property Coordination\nSupport the Leasing team with tenant occupation and handover requirements.\nCoordinate tenant fit-outs and ensure compliance with building standards.\nAssist with operational aspects of lease renewals and tenant retention.\nEnsure vacant units are maintained and ready for prospective tenants.\nCoordinate tenant access, contractor requirements and building-related approvals.\nSupport effective communication between tenants, Property Management and Leasing teams.\nReporting, Administration & Operational Improvement\nPrepare regular operational and property management reports.\nMonitor contractor performance and maintenance KPIs.\nMaintain accurate property inspection and maintenance records.\nReport on operational risks, compliance matters and outstanding maintenance issues.\nIdentify opportunities to improve building performance and service delivery.\nMaintain effective communication with internal teams and management.\nSupport continuous improvement initiatives across the portfolio.\nMinimum Requirements\nTo be considered for this opportunity, candidates should have:\nDiploma or Degree in Property Management, Facilities Management, Building Management, Business Management or a related field.\nMinimum 5 years' experience in retail shopping centre management, with relevant commercial property operations experience highly beneficial.\nExperience managing multiple properties or sites.\nStrong understanding of commercial and retail property operations.\nProven experience in hard and soft facilities management.\nPractical knowledge of HVAC maintenance and technical building services.\nExperience managing contractors, service providers and SLAs.\nStrong tenant relationship management and operational problem-solving skills.\nSound financial management, budgeting and cost-control experience.\nKnowledge of OHS, SHEQ, statutory compliance and building safety requirements.\nExperience coordinating planned preventative and reactive maintenance.\nStrong communication, organisational and stakeholder management skills.\nValid South African driver's licence.\nTechnical Skills & Industry Experience\nThe ideal candidate will demonstrate experience in:\nCommercial Property Management\nRetail Property Management\nShopping Centre Operations\nMulti-Site Property Management\nHard Facilities Management\nSoft Facilities Management\nHVAC Systems & Maintenance\nBuilding Maintenance & Technical Services\nPreventative Maintenance Planning\nTenant Management & Tenant Relations\nLease Administration Support\nContractor & SLA Management\nSecurity & Cleaning Services\nWaste Management & Hygiene Services\nBuilding Compliance & Statutory Inspections\nOHS & SHEQ Compliance\nFire Safety & Risk Management\nOperational Budgeting & Cost Control\nProperty Inspections\nFacilities Reporting & KPIs\nAsset Maintenance & Operational Excellence\nKey Competencies\n\nWe are looking for someone who demonstrates:\nStrong operational leadership and accountability.\nExcellent planning and organisational skills.\nSound technical understanding of commercial buildings.\nStrong contractor and service provider management.\nConfident tenant communication and conflict resolution.\nFinancial and commercial awareness.\nAbility to prioritise multiple operational demands.\nProactive problem-solving and decision-making.\nHigh attention to detail and compliance.\nStrong customer service orientation.\nAbility to work independently and under pressure.\nCommitment to maintaining safe, compliant and well-managed properties.\nCandidates should demonstrate experience managing commercial or retail property operations, facilities, contractors, tenants, budgets and statutory compliance.\n\nWhy Consider This Opportunity?\nJoin a respected Property Development and Property Management Company.\nManage an established commercial and retail property portfolio in Cape Town.\nTake ownership of building operations, facilities management and tenant service delivery.\nWork closely with experienced Property Management and Leasing teams.\nGain exposure to technical building systems, compliance and operational improvement.\nMake a measurable contribution to property performance and asset preservation.\nDevelop your career within commercial property and facilities management.\nLocation\nCape Town, Western Cape, South Africa\n\nApply Today\n\nAre you an experienced Operations Manager, Centre Manager or Property Manager with strong commercial property, facilities management and tenant relationship experience?\n\nIf you have a proven track record in property operations, HVAC, hard and soft services, contractor management, OHS compliance, budgeting and tenant management, we would love to hear from you.\n\nTake the next step in your property management career and join a company where your operational expertise can make a meaningful 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