{"id":1807801,"url":"https://alion.io/job/flair-tm-regional-operations-manager","title":"Regional Operations Manager","company":{"id":3831969,"name":"Flair TM","domain":"flairtm.com","url":"https://alion.io/company/flair-tm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":550000,"max":650000,"currency":"ZAR","period":"year","gross":null,"usd_annual":39362},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-03T19:36:13Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T19:46:54Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":12},"description":"Key Responsibilities\nRegional Property, Building & Asset Management\nTake regional accountability for property condition, building performance and asset integrity, including fixed and movable assets.\nMaintain accurate asset registers, manage asset lifecycle and replacement cycles, oversee SLAs and ensure preventative and lifecycle maintenance programmes are effectively implemented.\nReview building condition across the region, identify asset deterioration risks and motivate refurbishments and major repairs where required.\nFinancial Management | OPEX | CAPEX | Cost Control\nPrepare, consolidate and manage:\nRegional OPEX and CAPEX budgets\nThree-year financial forecasts\nThree-year CAPEX and lifecycle plans\nMonthly income and expenditure\nOperating cost variances\nMunicipal recoveries\nArrears and collections performance\nEnsure expenditure is appropriately controlled, procurement frameworks are followed and financial reporting to senior leadership and property owners is accurate.Compliance, SHEQ & Legal Governance\nMaintain regional accountability for compliance with:\nOccupational Health & Safety requirements\nFire regulations\nSANS and building codes\nLocal authority requirements\nUniversity requirements\nEnsure statutory records remain accurate and audit-ready, required inspections and evacuation procedures are completed, and material compliance risks are proactively addressed and escalated.Facilities, Maintenance & Contractor Management\nProvide regional oversight of hard and soft facilities services, including cleaning, security and maintenance contractors.\nMonitor contractor performance, SLA compliance, service quality and cost effectiveness. Identify recurring defects, contractor underperformance and operational process failures and ensure appropriate corrective action.\nVacate, Intake & Occupancy Management\nOwn regional vacate and intake planning, control and outcomes.\nReview timelines, contractor and resource planning and asset replacement requirements while ensuring plans are compliant, timely and budget aligned.\nMonitor occupancy and demand trends across the region and drive year-on-year operational improvements.\nStudent, Tenant & Stakeholder Management\nDrive a consistent and high-quality student and tenant experience across the portfolio.\nSupport Residence Managers with escalated student complaints, crises and emergency responses while building productive relationships with universities, institutional stakeholders, municipalities and service partners.\nPeople Leadership & Regional Operations\nProvide direct leadership to Residence Managers and regional teams.\nDrive performance reviews, training plans, corrective action, workforce capacity planning, recruitment, onboarding and succession planning, while creating a culture of accountability, compliance and service excellence.\nStrategic Planning, Reporting & Portfolio Growth\nDevelop and execute regional operational strategies and provide monthly regional reporting across:\nOccupancy | Financial Performance | Compliance | Maintenance | Incidents\nSupport new site launches, expansion projects and portfolio growth initiatives, as well as audits, investigations, special projects and performance interventions.\nWhat We're Looking For\nDegree in Property Management, Facilities Management, Business or related field\n5-8 years' experience in multi-site property or operations management\nStudent Accommodation or Hospitality experience preferred\nStrong leadership and team-management capability\nStrong financial acumen and budgeting expertise\nMulti-site property and facilities operations experience\nContractor and SLA management\nExcellent stakeholder engagement and communication\nConflict resolution and crisis-management skills\nKnowledge of property legislation and student housing trends\nCRM, Microsoft Office and property management software experience\nValid driver's licence and willingness to travel between sites\nFamiliarity with South African housing regulations and NSFAS policies advantageous\nSustainability and lifecycle asset-planning experience advantageous.\nRelevant Candidate BackgroundsWe are particularly interested in experienced regional or multi-site operational leaders from:\nStudent Accommodation | Student Housing | Residential Property | Property Management | Hospitality | Hotels | Serviced Apartments | Multi-Site Facilities Management\nCandidates should have demonstrated responsibility for multiple properties/sites, operational teams, budgets, facilities, contractors, compliance and service delivery.\nWhy Consider This Opportunity?\nThis is an opportunity to take genuine regional ownership of a multi-site student accommodation portfolio in Durban, combining property operations, financial management, facilities, asset management, compliance and people leadership.\nThe role will suit a commercially aware operational leader who enjoys driving performance across multiple properties, developing teams, improving building standards and delivering an excellent student experience.\n? 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