{"id":2045284,"url":"https://alion.io/job/flanks-financial-customer-support-intern","title":"Financial Customer Support Intern","company":{"id":53719,"name":"Flanks","domain":"flanks.io","url":"https://alion.io/company/flanks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":829},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-26T15:22:28Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-26T17:53:59Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":60},"description":"A little bit about Flanks\nFlanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets-all in one place.\nFounded in 2019 and based in Barcelona, we've brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we're growing fast, and we're not stopping anytime soon!\nWhat we stand for:\nPeople First - our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.\n\nKeep Growing - as the company grows, so should you. We're all about personal and professional development here.\n\nThink Twice, Act Once - we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.\n\nIf you're looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you!\nAbout the role\nAs our Financial Customer Support Intern, you'll own the onboarding and day-to-day support of Flanks' strategic clients, working within our Tech team and reporting to the CISO. You'll sit at the intersection of client needs and our engineering roadmap - gathering requirements, tracking delivery timelines, and making sure new developments land smoothly for the people who depend on them. It's a client-facing, high-visibility role for someone who wants hands-on exposure to both the technical and relationship side of a fast-growing fintech.\nWhat you'll do\nHere's what you can expect to work on:\nGather client requirements for new features and integrations, and translate them into clear specs for the team\n\nOwn and manage the timeline of new developments, keeping stakeholders aligned on progress\n\nBe the first point of contact for client issues, triaging and resolving them or escalating when needed.\n\nCoordinate with internal teams and external providers to keep implementations on track\n\nWhat we'd love to see\nSome exposure to financial markets or the wealth management space\n\nStrong client-facing skills - comfortable communicating with external stakeholders\n\nA structured, organized approach to juggling multiple requests and deadlines\n\nA problem-solving mindset and the drive to figure things out independently\n\nSQL or database skills are a plus\n\nLanguage Proficiency: This position requires a fluent level of Spanish, English is a plus\n\nIf this sounds like you, don't worry if you don't check every single box-we'll support your growth along the way.\nWhat we offer\nA full-time internship agreement, with the intention to convert to an indefinite contract based on performance.\n\nA competitive stipend.\n\nA cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona.\n\nFlexible working hours and hybrid work options.\n\nPaid day off on your birthday.\n\nWeekly fresh fruit, coffee, and tea on tap.\n\nFriday happy hours after our all-hands meetings (totally optional, of course!).\n\nTeam-building events to bond and have fun.\n\nA digital canteen through Kombo, subsidised at 50%.\n\nThe hiring process\nSend us your CV, cover letter, etc.\n\nYou'll have a chat with our People Business Partner, Nicolás Guilarte.\n\nA meeting with our CISO, Sergi Lao.\n\nA technical discussion meeting with some of Flanks team members.\n\nAny extra meetings you (or we) might need to iron out any questions.\n\nWe send you an offer!\n\nWe aim to keep things moving fast-ideally wrapping things up in one to four weeks.\nIf this sounds like a good fit for you, we'd love to hear from you. Don't hesitate to send us your CV and/or cover letter.\nAt Flanks, we believe in fostering diversity and inclusion across everything we do. We're proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status.\nAdditionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices.","description_format":"text","description_chars":4111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Financial Software & Embedded Finance","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-10-07T19:20:38Z"},{"event":"close","at":"2026-10-16T14:07:13Z"},{"event":"reopen","at":"2026-10-23T13:48:40Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.556,"p_room":0.44,"age_days":60,"expected_fill_days":42,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/flanks-financial-customer-support-intern","json_url":"https://alion.io/job/flanks-financial-customer-support-intern.json","meta":{"generated_at":"2026-10-27T02:34:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1806,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53719},"rest":"https://alion.io/mcp/rest/get_company?id=53719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflanks-financial-customer-support-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflanks-financial-customer-support-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflanks-financial-customer-support-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flanks-financial-customer-support-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflanks-financial-customer-support-intern"}]}