{"id":143275,"url":"https://alion.io/job/flare-senior-technical-account-manager-remote-uk","title":"Senior Technical Account Manager (Remote UK)","company":{"id":52309,"name":"Flare","domain":"flare.io","url":"https://alion.io/company/flare","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-21T18:04:16Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Senior Technical Account Manager working from the UK.\nLife is short. Work somewhere awesome.\nFlare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform.\nTL;DR: We are a bunch of geeks who help protect our clients' data (and people in their network) by locating cyber risks.\nThe Sr. Technical Account Manager (TAM) serves as a dedicated technical point of contact for customers, providing in-depth knowledge and expertise to optimize their use of the Flare platform.\nIn this role, you are responsible for handling the technical aspects of customer relationships, providing onboarding support, ongoing threat intelligence support, educating customers about the Flare platform, ensuring the alignment of technical solutions with customer needs, and collaborating closely with internal teams to resolve complex challenges.\nYour purpose and impact:\nYour mission, should you choose to accept it, is to directly and indirectly enable customers to obtain full value from their investment in Flare.\nAct as a customer advisor, providing deep technical guidance on leveraging the Flare platform to maximize and optimize the impact of customers’ cyber threat intelligence workflows.Collaborate closely with Customer Success Managers to ensure customer needs are met and aligned with their business goals.\nContribute to the enablement of customers on the platform and on continuous threat intelligence practices.\nOptimize platform configurations through tuning, best practices, and hands-on guidance to ensure maximum value; including integrations using APIs, webhooks and basic scripting.\n\nManage escalations of complex technical issues and work directly with Product and Engineering teams to resolve them.\nUse Flare to perform custom reporting on behalf of customers.\nDevelop playbooks and best practices for use by peers, customers and CS team members,\nParticipate in on-site customer visits and industry events to provide hands-on support and build strong customer relationships.\nProvide input to the Product team on feature requests, technical challenges, and areas for improvement based on customer feedback.\nYou’ll be a perfect fit if you have:\n7+ years of experience in cybersecurity consulting, SOC analyst roles or threat intelligence roles.\nPrior experience in threat analyst roles or with threat intelligence solutions (preferred).\nPrior experience working in B2B SaaS environments or implementing SaaS solutions.\nExperience working with API integrations and webhooks.\nBasic Python development skills.\nExcellent problem-solving skills with the ability to navigate complex technical issues and provide effective solutions.\nExceptional communication and interpersonal skills, capable of simplifying complex technical concepts for customers.\nAbility to work cross-functionally with CSMs, Product, and Engineering teams.\nStrong organizational skills with the ability to manage multiple accounts, prioritize tasks effectively and drive issues to resolution.\nBilingual abilities in French and English (preferred).\nClient-facing experience.\nWhat this role will achieve …\nWithin 30 Days\nYou will be deeply familiar with Flare’s platform, datasets, and customer use-cases. You will be able to perform a highly competent end to end demo of the platform to both technical and executive audiences.\nYou will have learned Flare’s systems, processes and documentation and be able to independently find answers to technical questions.\nYou will have a working understanding of TAM responsibilities, processes and work assignments.\nYou will have become familiar with Flare’s research and thought leadership and have recommended at least one article to share with a specific customer demographic, including its relevance\nWithin 60 Days\nYou will have completed hands-on training with the Support team, answering progressively more complicated tickets.\nYou will be able to quickly assess client deployments and recommend configuration improvements based on desired use case and best practices.\nYou will have completed at least one bespoke risk report for a customer.\nYou will have mastered several Flare integrations to be able to enable customers to integrate Flare data easily into their security program.\nYou will routinely participate in internal meetings with the Customer Success, Support and TAM teams; improving team understanding and alignment.\nWithin 90 Days\nYou will have helped two highly sophisticated customers unlock new use-cases and integrate Flare data into security workflows. \nYou will have developed one playbook on Flare practices and trained the Customer Success team on delivery.\nYou will routinely participate in cross functional meetings; representing customers and the broader customer facing teams.\nYou will have become an active participant in one of Flare’s continuous improvement initiatives.\nYou will be able to answer complex product questions asked by the CS and AE teams.\nWhat it’s like to be part of Flare:\nYou will find a people-first company where work-life balance is valued. You’ll receive:Competitive salary\nBonus structure \nStock options\nHealth coverage/insurance\nFlexible, work from anywhere\nUnlimited vacation\nFun company events; “Flamping”, curling, rock climbing and many others\n\nYou will join a high-growth, innovative start up where you’ll see your impact immediately and be empowered to take on challenges for your personal and professional growth\nYou will work with an inspiring and award-winning team who are passionate about what they do and the clients we serve, whose work has been referenced in leading academic journals and international media\nDon’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Flare we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.","description_format":"text","description_chars":6525,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Company events","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-08-26T00:00:00Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.487,"p_room":0.35,"age_days":57,"expected_fill_days":25,"reasons":["conf:12","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/flare-senior-technical-account-manager-remote-uk","json_url":"https://alion.io/job/flare-senior-technical-account-manager-remote-uk.json","meta":{"generated_at":"2026-10-22T07:04:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2470,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52309},"rest":"https://alion.io/mcp/rest/get_company?id=52309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fflare-senior-technical-account-manager-remote-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fflare-senior-technical-account-manager-remote-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fflare-senior-technical-account-manager-remote-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/flare-senior-technical-account-manager-remote-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fflare-senior-technical-account-manager-remote-uk"}]}